Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 185 reviews)); "Most people are great and collaborative." ((in 139 reviews)); "Good work life balance since I started" ((in 82 reviews)); "Pay is good and competitive; generous with promotions." ((in 80 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 56 reviews)); ""There is no 401k match"" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "Career growth" ((in 9 reviews)); "Most employees are not trained sales people and create favoritism amongst the sales floor that hurts the team." ((in 7 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Feb 6, 2025

Lack of trust, transparency, and employee development

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers (peers) are knowledgeable and care about doing good work.

Cons

I’ve found that this company struggles with trust and transparency at the upper management level, which impacts both day to day work and long term career growth. Leadership often makes decisions without clear communication, leaving employees in the dark about directions and priorities. There’s a noticeable lack of investment in employees development, and professional growth feels like an afterthought rather than priority. Additionally, leadership seems uncertain about the company’s vision, frequently shifting priorities without clear strategy. Instead of fostering a supportive and growth-oriented culture.

Zoom Communications Response

We appreciate your honest feedback and understand your outlook on trust, transparency, and professional development at Zoom. It’s great to hear that you worked alongside knowledgeable and dedicated colleagues, but we recognize that perceived challenges at the leadership level have impacted your experience. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your perspective matters, and we appreciate your contributions during your time with us. Wishing you all the best in your future endeavors.

4.0

Feb 5, 2025

Great opportunity

Data analyst

Recommend

CEO approval

Business Outlook

Pros

Remote Good environment Work life balance

Cons

No cons as of now

Zoom Communications Response

We’re glad to hear that you appreciate the remote work flexibility, positive environment, and work-life balance at Zoom. It’s great to know you have no cons to mention at this time, and we thank you for your ongoing contributions.

1.0

Feb 5, 2025

What was one of the best SaaS companies to work for, now is one of the worst in the industry

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Remote work options & RSU is the only thing that comes to mind.

Cons

At Zoom, the work environment is marred by significant organizational challenges, including a lack of clear structure, changes in the organization that make the work more difficult, constant layoffs, minimal career advancement opportunities, and poor work-life balance. Support leadership is incompetent, creating a dysfunctional workplace where team collaboration is minimal, forcing employees to independently navigate their roles without proper guidance or support. As of lately the micromanagement has been getting worse too.

Zoom Communications Response

It's unfortunate that you feel frustrated with your experience at Zoom. While we’re glad that remote work options and RSUs have been positives for you, we understand how the perceived issues with structure, career advancement, leadership, and work-life balance have impacted your experience. If you'd like to share more, we encourage you to reach out to us at engagement@zoom.us. Your perspective is valuable, and we appreciate your contributions to the team.

Viewing 226 - 228 of 1,993 Reviews

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Zoom Communications

Zoom Communications reviews

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Ratings by demographic groups

Reviews by job title

Lack of trust, transparency, and employee development

Great opportunity

What was one of the best SaaS companies to work for, now is one of the worst in the industry

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