Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 185 reviews)); "Most people are great and collaborative." ((in 139 reviews)); "Good work life balance since I started" ((in 82 reviews)); "Pay is good and competitive; generous with promotions." ((in 80 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 56 reviews)); ""There is no 401k match"" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "Career growth" ((in 9 reviews)); "Most employees are not trained sales people and create favoritism amongst the sales floor that hurts the team." ((in 7 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Feb 4, 2025

Great company

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Very good pay with benefits

Cons

Lots of pressure to meet goals

Zoom Communications Response

1y

It's great to hear that you appreciate the pay and benefits at Zoom. We understand that the pressure to meet goals can be challenging. Your feedback is important as we move forward. Thank you for your ongoing contributions and for being a Zoomie! If you have any additional insights, feel free to reach out to us at engagement@zoom.us.

3.0

Feb 4, 2025

Great while it lasted

Technical enablement manager

Recommend

CEO approval

Business Outlook

Pros

I met many amazing and talented people and was empowered to make decisions when needed. This is the place to be if you want a fast and innovative company to gain experience with many new products and features. They have one of the best overall benefits compared to many organizations.

Cons

It moved so fast that misalignment on how the company would continue implementing the vision and mission started going wrong. Misalignment of role needs and what the business goals and parallel efforts occurred that could have prevented so many layoffs.

Zoom Communications Response

1y

We’re glad to hear that your time at Zoom allowed you to work with talented colleagues, make meaningful decisions, and gain valuable experience in a fast-paced and innovative environment. It’s also great to know that you appreciated our benefits. We understand your outlook about differences in role needs, business goals, and the pace of growth. Your advice to slow down, clarify objectives, and ensure data-driven decision-making is valuable. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you'd like to share more, feel free to reach out at engagement@zoom.us.

4.0

Jan 30, 2025

470% growth in 2 years will always change the face of a company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Incredible internal communications International onboarding (pre-COVID) Great team members, all super helpful Laid back and down to earth office atmosphere In office benefits 10/10 - lunches, breakfasts, mental health support etc Great MEDDPIC training Ability to connect with anyone internationally at the click of a button Amazing tech stack - Otter.ai, Salesforce Lightning, Jira, Zendesk

Cons

Poor middle management Unethical procedures happening around me not being addressed Poor hiring of Enterprise inexperience executives Impossible to get a pay rise even as tenured well performing AE after 4 years I left due to lack of career progression - no learning/earning potential

Zoom Communications Response

1y

We’re glad to hear that you appreciated the strong internal communications, international onboarding experience, supportive team culture, and the in-office benefits at Zoom. It’s also great to know that you valued the tech stack and training opportunities. We understand your perspectives about middle management, hiring decisions, career progression challenges, and ethical concerns. Your feedback on addressing management issues and recognizing high-performing, passionate employees is valuable as we move forward. Thank you for your contributions over the years. We wish you all the best in your future endeavors!

Viewing 229 - 231 of 1,993 Reviews

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