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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,999 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Mar 1, 2023

      Period of transition (not necessarily for the better)

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Evolving products (contact center, virtual agent, ZoomIQ) Recognized brand A generally respectful culture

      Cons

      After the recent layoffs they implemented a compensation plan with decelerators and reduced bonuses. The average AE will see a 10-20% reduction in overall compensation. The majority of the BDRs were let go in the layoffs. Why? Although the products are generally good, the marketing is poor across the board. Expect few if any qualified leads. Sales is heavily favored towards VAST teams. Upselling is much easier than greenfield accounts. Leadership doesn’t seem to care about parity.

      3.0
      Feb 11, 2023

      Great product, awful operations

      Channel account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product is superior to anything on the market. 9/10 if you get to demo, you will win the deal. The people in front of the customer were top notch. Mostly friendly and helpful. Great pay and benefits. Unlimited PTO that you can actually take

      Cons

      Operations and support is a nightmare. There were major issues before the layoffs and now it is going to be hard to reorg and recover. They are also very left leaning. There are internal org chats where left leaning employees are free to spew outrageous political stances and to unchecked and if you have an opinion other than theirs you are not safe to voice an opinion. Leave the political chat at home

      3.0
      Feb 7, 2023

      Former Zoom Employee

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lot's of freedom, good teammates, good benefits and OTE

      Cons

      Over-hires, onboarding/learning can take a bit longer than normal, senior leadership creates a very poor culture/mindset

      Viewing 229 - 231 of 1,999 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,195 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.