Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,194 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 294 reviews)); "great benefits and stock options (RSU's)" ((in 187 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 83 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 52 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "No 401k match but that's it" ((in 17 reviews)); "Career growth" ((in 10 reviews)); "Favoritism is rampant." ((in 5 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,998 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Nov 27, 2024

Political

Account excutive

Recommend

CEO approval

Business Outlook

Pros

Good Benefits for employee and his family

Cons

The management in Asia practices nepotism

Zoom Communications Response

1y

We appreciate your feedback regarding your time at Zoom. It’s good to hear that you valued the benefits provided for employees and their families. We understand your outlook about nepotism within management in Asia. Feedback like this is crucial as we strive to maintain fairness and integrity across all regions and teams. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more, please feel free to reach out at engagement@zoom.us.

1.0

Nov 25, 2024

Poor WLB, management cares about only themselves

Service engineer

Recommend

CEO approval

Business Outlook

Pros

Used to be a good company with good benefits

Cons

They failed as a growing company to scale up, they crumbled up different departments without deep thought, hired too many non qualified people, half of tech support are under-qualified and also rude-ish. Mid management only covers themselves (not all of them obviously, there are good ones), they don't care about their team. I was hired in one team, on my first day no one told me what to do, no mentor for a week, was just wandering around, even more than that - they put in me in a completely different team which caused me to take too much extra time to learn new stuff. Then they started to take different benefits away. Workload is insane, had to work 12-15 hours a day to keep up with the work, no appreciation, no thank you for your hard work. Feels like you are a hamster running in a wheel. No team engagement, everyone is so stressed out, no one helps each other (almost) because they are too busy.

Zoom Communications Response

1y

We understand your outlook with your experience as a service engineer at Zoom. Your concerns about work-life balance, team support, and management are deeply important. The challenges you’ve described, including onboarding issues, heavy workloads, and a lack of appreciation, reflect areas for potential improvement Your feedback about addressing ineffective management and fostering team engagement provides valuable direction. It's unfortunate that your time at Zoom didn’t meet your expectations. Your contributions during your tenure are appreciated, and we wish you the best in your future endeavors. If you’d like to share more, please feel free to reach out at engagement@zoom.us.

1.0

Nov 25, 2024

A fall from grace

Bdr manager

Recommend

CEO approval

Business Outlook

Pros

Company was great before the pandemic and immediately after

Cons

In 2022, Zoom lost its marbles and the culture completely shifted for the worse. In early 2023, they laid off 90% of the BDR org seemingly at random. Shortly after, they began hiring for the same exact roles.

Zoom Communications Response

1y

We acknowledge your candid feedback about your time as a BDR manager at Zoom. It’s clear that the changes in culture and the handling of employment deeply impacted your experience. The employment changes in 2023 and the subsequent rehiring process highlighted challenges that needed better planning and communication. Your perspective on the loss of talent and how it was handled provides important insights for reflection and improvement. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you’d like to share more about your experience, feel free to reach out at engagement@zoom.us.

Viewing 271 - 273 of 1,998 Reviews

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