Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,194 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 294 reviews)); "great benefits and stock options (RSU's)" ((in 187 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 83 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 52 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "No 401k match but that's it" ((in 17 reviews)); "Career growth" ((in 10 reviews)); "Favoritism is rampant." ((in 5 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,998 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Nov 25, 2024

Outlook not so good

Legal counsel

Recommend

CEO approval

Business Outlook

Pros

Remote work flexibility (if you're in the right location)

Cons

Culture and morale (and benefits) steadily declining quarter after quarter

Zoom Communications Response

1y

We appreciate your feedback regarding your time as Legal Counsel at Zoom. It’s good to know that you valued the flexibility of remote work, though we understand your concerns about the decline in culture, morale, and benefits over time. Your insights are important as we work to address these challenges and support our employees better. Thank you for your contributions during your time with us, and we wish you the best in your future endeavors. If you'd like to share more, please feel free to reach out at engagement@zoom.us.

2.0

Nov 22, 2024

Asia Leadership Team - Questionable.

Sales

Recommend

CEO approval

Business Outlook

Pros

Good benefits, Some growing pains after the pandemic, but there's still potential.

Cons

Questionable Leadership Team in Asia. Covering up the real problems in Asia and protecting their own "friends". Some examples include getting sales to inflate the sales pipeline, even without any real opportunities (en-masse). Rigging employee engagement survey, by asking people to put in more favourable comments. These are all covering up the real situation and problems in Asia. Wide pay-scale disparity even being in the SAME role. The salary disparity could be at least 2-3x difference. No I am not kidding. The higher bands are of course to the "friends". Some "friends" got away with non-compliant practices, huge red-flag non-compliant practices including circumventing the system to get a huge commission payout. While some were being punished severely, "Friends" on the other hand got away unscathed. Also, targets were assigned unevenly. "Friends" are getting very lower targets and they probably own 60-70% of the addressable market, and overachieving their targets. How can Asia grow when those dedicated to the business are being punished, while "friends" are allowed to benefit and take advantage of the "friendship"?

Zoom Communications Response

1y

We appreciate your detailed feedback regarding your experience in Sales within the Asia region at Zoom. Your insights into the challenges with leadership, transparency, and fairness are important. The concerns you’ve highlighted, such as discrepancies in pipeline management, employee engagement practices, pay disparities, and uneven target assignments, are critical issues that need attention. Addressing these challenges is vital to fostering a fair and supportive work environment that allows the region to thrive. Your advice about re-evaluating the situation in Asia and addressing leadership practices is valuable. If you’d like to share further details or suggestions, we encourage you to reach out directly at engagement@zoom.us. Your voice matters as we work toward meaningful improvements.

5.0

Nov 21, 2024

Okay

Noc engineer

Recommend

CEO approval

Business Outlook

Pros

Good company Good community Great people

Cons

No leaves when needed Short of staff

Zoom Communications Response

1y

We’re glad to hear that you value the company, community, and the great people you work with at Zoom. We understand your perspectives about leave availability and staffing levels. Your feedback is important as we work to improve support for our teams. Thank you for your ongoing contributions.

Viewing 274 - 276 of 1,998 Reviews

Jobs at Zoom Communications

SMB Account Executive - Workvivo

Head of Customer Success Transformation

Software Development Engineer