ZoomCare reviews

Being so decentralized, things can get siloed or, on the flip side, be incredibly meeting heavy. At times, it can feel like there are too many cooks in the kitchen, and other times, like there are none.

Company-Wide: There have been numerous broad changes implemented with minimal communication or transparency. Frontline healthcare providers have had limited opportunity to provide input on wide-ranging barriers that directly impact patient care — including long-standing issues like inadequate IT support and a very poorly executed EHR rollout, which were downplayed by leadership (the term gaslit has been thrown around by clinical staff). Healthcare providers (APPs, MDs) are managed by individuals without medical training or backgrounds, which can lead to disconnects in understanding the realities of patient care. Scheduling: The current scheduling system is governed by outdated and inconsistent rules that seem to change frequently and without clear rationale. These policies can feel dismissive of the extensive training and clinical judgment of healthcare providers — for instance, providers are entrusted with making critical medical decisions for patients, but not permitted to approve a simple shift swap with a colleague without manager approval.