Pros
It used to be a good company until multiple acquisitions and mergers. Now it seems like they are trying to run it into the ground.
Cons
-Most of the workload is being outsourced to a T1 team -Management seems to be heavily limiting team budgets, understaffing, underpaying all while boasting "record profits" each quarter. -No room for upward growth anymore. Upper Management will make you do the work of other teams and departments while dangling promotions, then never follow-through or claim "it's not needed by the company" when the push comes to shove, then push you the workload anyways without pay or title. -Current leadership is trying to rule with an iron fist. Does not listen to internal feedback and punish those who offer any form of criticism, constructive or otherwise. -Numerous questionable changes to the product and services offered, regularly causing huge influxes of negative calls from customers. The job feels more like damage control than technical support at this point. The CEO listed here has not been with iContact for a year at this point. The company has been acquired and merged multiple times, and hardly resembles the place that hired me 5 years ago.
