iContact reviews

Certain higher-level managers that have been there for far too long have shown time and time again that they have no real vision for the products growth and the services that go along with it. Hiring of non-technical employees for a technical role based on personality rather than talent degrades the credibility of the larger team. It seems as though many of the tenured people are afraid to break from tradition, and in the digital marketing space, this has lead to an exodus of customers and stifled the motvation and career development of talented people currently working here.

The more responsibility people in the company have, the more their work quality diminishes, to the point where those who are managing others simply spend most of their time managing and not a lot of time contributing. And those who are managing the managers, the "leadership team," they're basically just in meetings all day, rarely providing any sort of motivation or direction to their teams. They leave that to their managers and spend most of their time in their offices with the door closed. There is very little communication from the top. There used to be quarterly meetings for the whole company, but they stopped them. Things like priorities and values seem to change from quarter to quarter or year to year and there doesn't seem to be much reason for it, so you're not really sure who's driving it, which can be frustrating when you're not in the position to make decisions that affect the company's growth. This is by far the company's biggest weakness and the main reason why it will never likely be the kind of company that gets big again. It's likely to stay in the same position it is until it gets sold off to another company or goes out of business. There's just not a lot of urgency coming from leadership to make the company a better one. Lots of talk but no action whatsoever. As far as the office goes, it's not exactly nice. Feels really small and depressing and outdated. There were whispers about looking for a new space before I left, but I don't know if those ever materialized. There's also not a lot of fairness in technology. Some people have brand new Macbooks, some have decent Dell laptops, and others are stuck with these huge paperweights that are five years old or more. There doesn't seem to be much rhyme or reason to it. So if that matters to you, you might get disappointed. Or you might not. The product itself doesn't get updated as much as it should, and that makes it hard to retain customers and get new ones. Lots of team members say they feel overworked, but then you seem them playing ping pong or exercising in the gym, so who knows? They make you pay for snacks from vending machines. A lot of friends tell me their RTP offices have free snacks, so that's kind of lame. They do have free fruit, but it runs out pretty quickly and takes forever to get refilled.