iHerb reviews

3.8

71% would recommend to a friend

(769 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

769 reviews
1.0
Mar 5, 2020

"Benefits"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401k if you contribute as well, it's vested, but better than nothing

Cons

Phantom shares, they called shares phantom as you have them, but you will never see them as they don't exist. 1 year later you won't see your money, it's just a joke.

1.0
Feb 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Good Benefits. Got hot girlfriend out of it.

Cons

Soul crushing culture of blame and fear. I gave my heart and soul to this job but was consistently chewed out by management for things outside of my control. I began having panic attacks and trouble sleeping. My whole life has improved since leaving. I was quickly promoted and praised at my new job... I'm not incompetent after all! I make way more money and leadership can actually be nice and encouraging!

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iHerb Response
6y
Thank you for sharing your experience with iHerb. We always appreciate constructive feedback and we’re sorry to hear that you had a negative experience at iHerb. We believe that it’s important to have a strong and mutually respectful relationship between employees and the management team, so it’s disappointing that you didn’t feel this was the case for you. We will take your feedback to our team to help improve our team dynamics. We wish you the best with all of your future endeavors
1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Wide variety of technologies make a good resume builder for Jr.'s. Assuming they haven't all quit yet, theres a few good people left. Potential to become a very big company.

Cons

This list can be up to a mile long but for brevity sake I'll just say that the primary reason that 100 people quit this year alone and tanked the glassdoor from a 4.5 to a 2.7 ( and still plummeting) is the new management. The new wave of managers poached from Amazon hired by the new "CTO" are so amazingly terrible at their jobs that anyone who stays longer than a month should earn a Nobel Peace Prize. If it's not that, then it is the politics, nepotism/favoritism, absurd lack of transparency, deceit, slave driving, serial toilet seat pooper (how can they miss?), semi annual reorgs, barely functional tech stack, 24/7 on call with the worst work/life balance, vastly unbalanced positions/pay, mediocre employees getting paid more than some of the smartest people in the room, the empty promises of "culture changes are coming", the list can go on. HR makes blanket changes that affect everyone without thinking about how it actually affects employees, like changing FTO to PTO but not frontloading it based on time taken before. I had -80 PTO hours a month after they implemented the change. Then they enforced raises and promotions to only happen once a year in October, but then gave management and their favorites raises and promotions before then anyways. By the time October actually came around, many were given 0-1%. It took about a week of looking to find a job paying ~40% more. Look forward to being replaced by offshore mediocre developers. A more recent development was that the shares we vested will not be paid out in 2020. I am not getting paid and neither will you. I look forward to seeing the fake response from the "CTO" aka HR with a counterbalanced 5 star review that says "everything's great here 'i am content'." gotta maintain that very impressive 2.7 score. Every place I interviewed at asked me about whats happening at iHerb as they are all getting tons of applicants from iHerb and laughing at its current state. This company is the laughing stock of Irvine in the tech industry.

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iHerb Response
6y
Thank you for reaching out with your feedback. It’s always important for us to hear constructive criticism and we take your concerns very seriously. Rest assured that these will be addressed internally. We wish you the best with all of your future endeavors!
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Glassdoor has 807 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.