iHerb reviews

3.8

71% would recommend to a friend

(769 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

769 reviews
3.0
Jan 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Alright listen up iHerbians and prospective iHerbians.. I know iHerb gets a bad rap and has had its fair share of negative reviews, and some of their points are justified, but they're also as much, if not more, to do with unavoidable business/tech growing pains and inclinations toward negativity/defeatism in the hearts of the disgruntled people that leave these melodramatic reviews. You have to understand that iHerb, like most companies eager to implement a good business idea, prioritized speed to market, which worked out in fast growth and huge success. With that prioritization unfortunately usually comes with negligence in other departments such as code quality, regulated communication protocols, and employee well-being. While these negative after-effects are still felt, the culture is starting to slowly shift in the right direction. Managers across the board are increasingly providing more space to refactor old systems and design out new ones, and they're being less punitive about mistakes and more optimistic and supportive of improvement. Employees are getting more PTO and the ability to work from home is being granted more leniently. Even disregarding the improvements being made, there are many pros to working at iHerb. There are TONS of opportunities here and there's a lot that you can learn, especially if you are a junior. There's also a lot of leadership opportunities and vacancies waiting to be filled. The people here are friendly and approachable; iHerb is pretty good at not hiring jerks with egos. And their snack game is pretty on point.

Cons

There are too many junior developers and too little alpha senior developers. Junior developers are not given the concrete guidance and mentoring needed because there aren't enough lead senior developers who are eager to steer teams, take risks, and proactively change tech culture. Your on call rotation can be brutal depending on which team you're on. Raises and promotions both seem rather stingy here.

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iHerb Response
6y
Thanks for your review! We are definitely looking to hire more experienced developers to lead the junior developers. Goals for 2020 and beyond are also much more planned than before and we're communicating them out as well. Thanks for you faith and concrete feedback. Raises and promotions are also becoming normalized and on a yearly schedule the way a bigger company should do it, and therefore some people may have been unhappy towards that transition but as you said this will be better soon as we repeat the official cycles yearly.
3.0
Jan 11, 2020

Temps here today; Gone tomorrow

Recommend
CEO approval
Business Outlook

Pros

A nice and spacious work environment Employees are relatively friendly. Free Snacks and Drinks.

Cons

They say Temp to Hire, but really they plan on milking you for all you’re worth and then will drop you with no warning. They aren’t specific about your job duties, so make sure you notify your agency ASAP the minute they try to give you tasks that are obviously for another department. You’ll be working well beyond your paygrade and doing work that’s not for your department.

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iHerb Response
6y
We appreciate your feedback, we are sorry to hear that you had a negative experience while contracting with us. We are very clear with agencies that Temp to Hire is not guaranteed and there are several factors that are considered prior to making that decision. Having said that, we will make sure to continue setting clear expectations with our contract team members and agencies. We wish you the best in your future career goals
1.0
Dec 27, 2019
Recommend
CEO approval
Business Outlook

Pros

None absolutely awful hrs and management

Cons

Everything not a single pro I know of

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iHerb Response
6y
Thank you for your feedback, although it is disappointing to hear about your most recent experience. We want to assure you that iHerb Elgin initiates and reviews internal surveys that are sent out frequently to ensure we are staying connected to the opinions and ideas of our team members. Our most recent survey indicated superior levels of job satisfaction in relation to our Team Members opinions regarding their overall work environment. The vast majority indicated that they appreciate the clean, safe, climate controlled environment of the Elgin fulfillment center. They also expressed appreciation for the monthly iScore performance incentive program that provides an opportunity to earn up to $2 more per hour in addition to a comprehensive benefits package that includes but is not limited to; generous flex time, PTO, VTO as well as 4/10 hour shifts. We will evaluate your concerns with the team and want to thank you again for your feedback and we wish you the best of luck in future endeavors.
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Glassdoor has 807 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.