Is iHerb a good company to work for?

iHerb has an overall rating of 3.8 out of 5, based on over 806 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at iHerb to a friend and 82% have a positive outlook for the business. The best reviews about iHerb have been left by employees working as Warehouse Associate , Equipment Operator and Warehouse Worker .

Does iHerb pay their employees well?

According to anonymously submitted Glassdoor reviews, iHerb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at iHerb. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at iHerb?

71% of iHerb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iHerb 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at iHerb?

Material Handler (77) , Equipment Operator (36) , Customer Service Representative (16) , Software Engineer (15) , Software Developer (14) , Warehouse Associate (13) , Warehouse Worker (13) , Picker/Packer (11) , Manager (9) , Picker (9) , Senior Software Engineer (9) , Global Logistics Specialist (8) , Product Manager (8) , Quality Control (8) , Trainer (8)

What are the pros of working at iHerb according to real employee reviews?

"New 401K and medical benefits are great." ((in 84 reviews)); "Good pay and the job was easy" ((in 50 reviews)); "Great people to work with and for." ((in 43 reviews)); "The team is great and shifts are flexible" ((in 20 reviews)); "Great Leaders and team members to work with." ((in 19 reviews))

What are the cons of working at iHerb according to real employee reviews?

"One of my biggest issues is that the upper management made the decision to raise pay for one shift in the attempt to get employees to stay when the other shift(s) were more deserving of the pay." ((in 18 reviews)); "This lack of leadership from the CTO affects how the directors below him manage (yes “manage”, not lead." ((in 14 reviews)); "Newer technology managers have started to create a no" ((in 13 reviews)); "The long hours and on my feet" ((in 10 reviews)); "poor communication and technical support" ((in 10 reviews))

What are employees saying about iHerb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iHerb layoffs and their outlook for job security at iHerb in 2026.

What are the top reviewed iHerb locations?

Irvine , Easton , Perris , Elgin , Hebron , Pasadena , Moreno Valley , Los Angeles , Riverside , Ellenwood , Carpentersville , Crystal Lake , Saint Louis , Phoenix , Detroit , Austin , Pasadena , Minneapolis , Peebles , Fresno , Arcadia , Murrieta , San Marcos , Vancouver , Allentown , Bethlehem , Nazareth , Northampton , Tatamy , Indiana

iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

Ratings by demographic groups

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iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

768 reviews

2.0

Jul 16, 2018

Retain your employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some great people pushing for new ideas Pay is great

Cons

Politics and Favoritism - very clique employees running the show Slow to adapt to change in the industry

iHerb Response

7y

Thank you for taking the time to leave us feedback. We are pleased that you found the people and compensation a plus. It is however, unfortunate to hear that you left on less then favorable terms. In the future please share your concerns with the company's management team so that they are given ample opportunity to address any issues immediately. We wish you the best of luck in future endeavors.

1.0

Jul 4, 2018

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Health Environment

Cons

Mangement requires the new hired (within 90 days) to answer 100 customer's emails per day. Replying to International customers with different issues really need attention to details but management does not give you the time to get to that level. The international iHerb.com queue does not receive that many emails per day in order for the new employee to reach 100 emails daily goal. So, it is hard to comprehend and understand the management expectations. It does not make sense. You will. try your best within your first 90 days, right? But iHerb.com does not care. Very poor management. If you get pregnant within your first 90 days, you will get fired. This "Healthy" company is very fake. Do your research before you get involved with iHerb.com.

iHerb Response

8y

It is unfortunate that you feel that your time at iHerb was unfavorable. As with any company, there are standards within each department based on “realistic” expectations that are progressive over the course of training. The more concerning aspect to this review is the inflammatory accusation in regards to iHerb terminating individuals that are pregnant and/or expecting. iHerb supports one’s ability to freely express their likes and dislikes but does not support disgraceful and harmful allegations that bare no semblance of truth or accuracy.

1.0

Jun 3, 2018

Finance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fairly new office ?

Cons

Not organized, chaotic, office politics, no structure

iHerb Response

8y

Thank you for sharing your feedback. It is our hope, as an organization, that those, like yourself, who are still currently employed here at iHerb reach out to your Human Resource department to express your concerns. There is little that can be done to rectify a situation if those that are able to change the situation are not aware of one's grievances. As far as the hiring process is concerned, great care and attention goes in to reviewing a potential candidates background and experience in relation to the perspective position. We look forward to working close with you to address your concerns if given the opportunity to do so.

Viewing 76 - 78 of 768 Reviews

Jobs at iHerb

Software Development Intern

Sr. Manager, Localization and Content

Global Logistics Team Lead

Pricing Data Scientist

iHerb

iHerb reviews

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