iQor reviews

3.2

52% would recommend to a friend

(3,172 total reviews)
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Chris Crowley

62% approve of CEO

47% positive business outlook

iQor has an employee rating of 3.2 out of 5 stars, based on 3,172 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iQor employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Aug 25, 2011

Empty Promises or What Have You Done for Me Lately

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Times are tough and having a job is important. The people who work in the center are great and everyone works well together.

Cons

Follow through at the management level is not a strong point. Expectations are set high but compansation is below fair market levels.

1.0
Aug 14, 2011
Recommend
CEO approval
Business Outlook

Pros

nothing´s very formal, so you can get flexibility with time off and occasional work at home. I If you´re good politically, have no sense of honesty and can worm your way into the ¨¨in crowd¨¨ you´ll go far.

Cons

Management as such doesn´t exist. They´re just an extension of VIkas, who knows all, sees all and controls all--or so he thinks. In technology where I worked, decisions are made by people who are incompetent and not qualified to make them. A finance guy was a CTO. All he cared about was cutting costs, with no regard to anything else. So we buy mission-critical DB servers on eBay and then learn the hard way when they crash and company is down for 3 days. A coterie of those who are have ingratiated themselves with VK make all the decisions. If you try to argue, you will be browbeaten and micromanaged into submission. Then, when the system will fail as a result of your advice being ignored, you will be called by the very same people and asked to fix it. There´s no support (why pay for it?), no respect fo technical staff or any other employees. As far as reviews/bonuses--that´s where they cheat and lie the most. The bonus in theory is up to 100%. However, the way the system is structured (although they don´t tell you at first), you will see 8-15% and will be told you´re lucky you didn´t get on probation. If you´re really good and threaten to quit you might get something though. Bottom line--no trust, no communication, no prospects. In my division, the turnover was 40% annual, among guys in HQ in NYC it was 70%. The only ones who stay long are work-at-homes and Indian workers on visas.

1.0
Jul 28, 2011

Unbelievably dysfunctional

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

One day the technology solution may be a "game-changer" for call center operations; the concept is great and has the potential to be cutting edge but it hasn't seemed to have rolled out to all client programs

Cons

Benefits are atrocious (especially for those who came with an acquisition); company "force ranks" all associates across entire organization so that a team of solid performers will be forced into a bell curve evaluation (example, all above average team members on a specific program will be compared to all global associates and must be force-graded on the curve); really no sense of unified purpose, most likely due to very poor leadership at the very top

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Glassdoor has 3,417 iQor reviews submitted anonymously by iQor employees. Read employee reviews and ratings on Glassdoor to decide if iQor is right for you.