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      iQor

      Engaged Employer

      iQor reviews

      3.2

      52% would recommend to a friend

      (3,173 total reviews)
      avatar

      Chris Crowley

      62% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      iQor has an employee rating of 3.2 out of 5 stars, based on 3,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iQor employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      3K reviews
      1.0
      Oct 9, 2018

      Senior agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire almost anyone.

      Cons

      Management has become petty drama resulting in flat out favoritism and discrimination. Micro management at its finest. Total lack of structure and communication.

      3.0
      Sep 30, 2018

      Retention Specialist

      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can ask for shifts to be covered. They try to have fun activities every once and awhile. Lots of bonus money opportunities. Very laid back and chill...when I was working anyways. You can get up to $400 bonus monthly, which is real simple. This is MetroPCS only btw. iQor houses several different call centers in one building. I actually like the managers to be honest. They worked with my request time off and even when i needed a schedule change.

      Cons

      I saw it starting to shift from laid back to a slaves back. Calls can be constant sometimes with no end. It didn't seem like every agent was taking the same amount of calls. Some got different privileges or found other ways to be off the phone while everyone else took calls. The only good shift was Mon-Fri. The other shifts were in the middle of the day usually from 1130 to 8. So you can't have a 2nd morning/night job. It's kinna hard to get raises and if you do it's something you got to keep track of because i didn't know I got a raise until i quit lol.

      3.0
      Jul 26, 2018

      Very Unorganized

      Qa analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get along with everyone Alot of support A lot of room for opportunities

      Cons

      Unorganized Always changing process to the call flow Some people are very unprofessional

      Viewing 103 - 105 of 3,173 Reviews
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      ReviewsiQor reviews

      Glassdoor has 3,419 iQor reviews submitted anonymously by iQor employees. Read employee reviews and ratings on Glassdoor to decide if iQor is right for you.