3y
Thank you for taking the time to post your comments. We agree with you that we have some very smart, wonderful people who make up our global nCino team. It's because of those individuals who believe in nCino's mission and who strive to deliver significant value to our customers, that the company has such a bright future. There are a couple of items that you note that we feel need to be corrected. First, there was never a promise that layoffs would not occur. There definitely was a discussion that layoffs are never and will never be an easy, first position play for the company. The decision that was made in January to impact some of our team members was difficult and was only made after exhausting many other options. Our people matter! And we are diligent in our consistent focus to ensure that we deliver on a vibrant, differentiated employee experience for all of our team members. Our benefits program, as you noted, is one of those areas. The other item we feel that warrants a response is about our culture. nCino's culture has and will continue to be about "doing our best", "doing the right thing", "respecting every person", "making someone's day", "having fun" and "having a winning attitude and being passionate about what we do." Nothing in our culture speaks to a permanent work from home arrangement. A global pandemic was the reason why we, along with most other company's around the world, asked our employees to work from home. That is because our culture is about doing the right thing and ensuring we have a safe, friendly, comfortable working environment for every individual to come and do their best work. Prior to the pandemic, nCino was an in-office company. And therefore, we are doing as you ask - we are bringing the culture back that made this organization such a success. We recognize that this decision does not align with every individual's career plans and we respect that fact. However, decisions must be made that benefit all of our stakeholders and ensure the company's ongoing success. The final item is in reference to career opportunities. We hire the best and the brightest at nCino and we are very proud of that fact. Their development and growth in the company are important. Last year, we promoted over 400 internal employees. That's approximately 25% of our workforce. The great news is that "jungle-gym of career opportunities" seems to be working very well. Thank you again for your feedback!
