symplr reviews

Where to begin. The company I was working at was acquired by symplr a couple years ago and boy has it been bad. I can’t express how much I miss the old company. After the acquisition, clients were totally left out to dry and sales reps were left cleaning up the mess and still are. All we deal with are upset customers on a daily basis. There is no time to even sell anymore because all we handle are terminations and client issues. God forbid a client needs an extension - this process can take several months and that’s not an exaggeration. There are no streamlined processes in place to help the reps. It’s all just email chains. It’s also very frustrating because very few people here are educated on our products so we get looped into every single conversation no matter what the situation. And the amount of deal reviews this company does is mind blowing. Doesn’t matter if it’s a deal for $1k or 500k, you will be messaged every day by multiple people about where the deal stands. There is no autonomy here and the micromanaging is out of hand. Our products also get no investment and are way behind compared to what’s in the market today. We’ve lost so many RFPs it’s laughable. There are some fantastic reps here but we are so limited to our potential because of how much time is wasted here on non-sales related tasks. I’d probably guess that 10% of my time is focused on selling. Oh and the AE/SE structure is horrible. SEs do all the work on all deals and the AEs just benefit from it. AEs have no product knowledge and get fed opportunities by the SEs. SEs handle the full sales cycle from generating the lead to closing the deal. But when deals close, the AE gets all the recognition.