symplr reviews

With most health care companies, acquisitions can be expected and is usually viewed as a move in the right direction but Symplr has proven to be unprepared with each acquisition, and honestly a nightmare to work for. Employees are wasting days on end and countless hours hunting down information to provide feedback to customers. There’s a high amount of attrition with employees jumping ship which leaves us unable to uphold a professional level of service. Existing contracts can’t be found, support tickets are stalled or ignored, and client frustration is increasing. Tap the brakes to get a handle on your current products before you overwhelm your employees any more!

The health insurance is expensive. The CEO feels too young for this role and can be a bit of a bully in company meetings. 2 of the main goals for the year are to "Win at M&A" and to "Become One Symplr". In reality, this means that they are going to acquire a whole bunch of companies with no clear plan on how to engage anyone new that is coming into the company. They will claim that they want to hear all viewpoints and incorporate the best part of the acquisition companies' cultures into symplr's culture, but then they'll never be interested in meeting with or engaging with anyone from their acquisitions and will eventually just tell them that this is the way they do things at symplr. There's no clear product vision. In reality, the company is owned by private equity firms that have set some size for the company to reach, so the leadership team has to go acquire other companies to make it look like the company is growing. In other companies that I've worked at in a similar situation, this approach usually ends up not being as successful as you'd like, with the end result needing to cut expenses and workforce.