symplr reviews

Grew way too fast which lead to a ton of turnover in product, support and customer success. Product leadership team had no real plan. They would just keep promoting this fully integrated vision that was never going to come to life. Would say we had new updates/releases coming for specific products but that was either a lie or it would be extremely delayed. Customers were growing increasingly frustrated with us and constantly threatening to switch vendors. Makes it tough to sell when you have little confidence in what you're promoting and always on customer escalation calls.

symplr has diversity issues that they are not addressing. Opportunities for advancement are based on the personal judgement of management, which often overlooks women, racially disadvantaged minorities, and LGBTQ individuals. I believe their diversity problem isn't intentional, but with no career paths, no listed responsibilities for success at your role, and limited leadership opportunities only given out to certain employees that are in the "Good Old Boys" club, advancement at symplr is more about how popular you are with management, rather than your achievements. This company is a good place to get some experience for a year or two, but unless you're in the club, do not expect to rise in the ranks.