uBreakiFix reviews

3.1

37% would recommend to a friend

(829 total reviews)

Justin C Wetherill

41% approve of CEO

34% positive business outlook

uBreakiFix has an employee rating of 3.1 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The uBreakiFix employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

829 reviews
2.0
Apr 21, 2021

Culture Eroded Overtime

Recommend
CEO approval
Business Outlook

Pros

Decent leadership pay to get you comfortable with responsibilities

Cons

Corporate managers of store markets are not familiar with the repair industry and they are influencing the direction counter to direct customer service.

2.0
Apr 20, 2021

Arbitrary

Recommend
CEO approval
Business Outlook

Pros

Learned a lot, on the job since training wasn't a real thing

Cons

Didn't get to keep my certifications with industry bodies when I left. The pay was not great considering how much responsibility I had and how expensive the jobs were - customers or their insurance were paying a thousand dollars for many repair jobs and as a technician I was working on that job and three others at the same time for just $11. Considering how little equipment is involved, it seems like UBIF makes a huge profit with very few costs. Compared to an auto mechanic shop's equipment requirements, electricity usage, and the pay of auto mechanics, it is sort of outrageous. Lastly, UBIF is restructuring away from repairwork to just sell service plans (which are not legally warranties or insurance, because they don't do much for the customer), which means they are chasing out technicians and replacing them with salesmen who will make better pay with less skilled training. This business transition is going to hurt in the long run as customers won't have a reason to go to UBIF if UBIF isn't fixing phones and tablets anymore.

3.0
Apr 20, 2021

Good start

Recommend
CEO approval
Business Outlook

Pros

Actual hands on experience with phone repairs

Cons

Bought out by corporate; forced to sell home insurance Store size varies, most are small

Viewing 568 - 570 of 829 Reviews

Glassdoor has 838 uBreakiFix reviews submitted anonymously by uBreakiFix employees. Read employee reviews and ratings on Glassdoor to decide if uBreakiFix is right for you.