Check out your Company Bowl for anonymous work chats.
A Fortune 500 client in the energy industry realized $14 million in annualized savings after selecting iQor. The company selected iQor as their first and only business process outsourcing (BPO) partner over several Gartner Magic Quadrant leaders in Customer Service. A managed services provider of customer engagement and BPO integrated digital services, iQor provided a strategic outsourcing partnership that improved: agent skills alignment, new hire speed to proficiency, customer interactions, staffing optimization, and operating efficiencies.
Part Two in a Series of Blog Posts About Robotic Process Automation (RPA) This content is from a 2022 webinar produced and published by NICE that features iQor VP of Research and Analytics Ada Smith and iQor SVP of Digital Solutions and Optimization Joe Przybylowski. You can watch the full webinar, iQor Empowers Airline Agents to Boost Performance With Attended RPA, on demand. No name or email is required.
This January, iQor Trinidad, in partnership with the Ministry of Education, launched iQor Qampus at four local secondary schools in Barataria, Chaguanas, and Wallerfield. The youth development initiative is designed to prepare young adults for the business world as part of iQor’s commitment to giving back to local communities. More than 600 students participated in the workplace mentoring program whereby iQor professionals conduct a series of interactive presentations designed to help young adults learn business etiquette along with skills for delivering excellent customer service in any sector. The 30-minute presentations are delivered by iQor Vice President of Operations and Country Lead Dr. William Huggins and Community Specialist Stephanie Lewis.
Leaders from iQor and AmplifAI will present a five-step process to improve coaching effectiveness for frontline customer experience (CX) supervisors in an upcoming webinar sponsored by both organizations. The free virtual event is scheduled for Wednesday, Feb. 15, 2023, from 2 to 3 p.m. EST. Registered attendees will receive a link to view the webinar on-demand after the live event.
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, will hire 500 bilingual contact center employees starting in February 2023, in Medellín, Colombia. Employees will enjoy career growth and development, flexible hybrid work environments with work-in-office and work-at-home opportunities, fantastic benefits, and an irresistible culture.
Leaders from iQor will join Customer Contact Week 2023, in addition to participating in other business process outsourcing events throughout the year. CCW will be held in San Antonio, TX from Jan. 30-Feb.1, 2023.
The Benefits of RPA: How BPOs Help Organizations Save Time and Money With CX Automation Business Process Outsourcing (BPO) Providers Add Strategic RPA Business Benefits to Projects As brands continually look to boost efficiency, productivity, and competitiveness in the marketplace, business process outsourcing (BPO) providers with digital transformation expertise offer unique insights and strategic value. This includes helping brands refine processes to achieve more loyalty throughout the customer journey.
iQor Philippines Is Great Place to Work-Certified™ for 2023 iQor has earned the Great Place to Work® Certification™ in the Philippines for 2023. The certification honors iQor’s ability to create rewarding employee experiences through its value-driven culture. The recognition is issued by Great Place to Work®, a global authority on workplace culture.
A Masterclass in CX Best Practices Through 64 Irresistible Podcast Episodes iQor’s Digitally Irresistible podcast offers customer experience professionals content that informs, educates, and inspires the ongoing practice of delivering a consistently great customer experience in any industry. As host of the podcast, I look back on the first full calendar year of the podcast with gratitude to each CX expert I had the privilege of showcasing. From Episode 1 in July 2021 to Episode 64 published on December 8, 2022, the common thread is a passionate commitment to delivering great customer experiences.
Maximize Customer Lifetime Value by Personalizing Customer Care and Revenue Recovery As Experts’ Views on Customer Retention Evolve, Customer Care and Revenue Recovery Become More Alike Expert views on customer retention have evolved, as the following three very different opinions make clear.
