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iQor Qares will host its 6th Annual Charity Golf Tournament May 2-3, 2023, at the renowned Copperhead Valspar Classic Golf Course at Innisbrook in Palm Harbor, Florida. iQor Qares is iQor’s 501(c)(3) nonprofit charitable organization that supports iQor employees, their families, and their communities around the world in need of financial assistance due to life-altering or catastrophic events.
How to Use Machine Learning to Power Conversations and Retain More Contact Center Employees Creating rewarding employee experiences and retaining employees is key to running any business. Using machine learning as a retention enabler is the focus of this blog post.
CAVITE, Philippines – iQor Qares is now a registered charitable organization in the Philippines. One hundred percent of the money raised for iQor Qares in the Philippines helps iQor employees in the Philippines, their family members, and their local communities in need of financial assistance due to life-altering or catastrophic events beyond their control. iQor Qares has provided more than $150,000 in aid since 2019 to employees and communities in need around the world. Donations have helped iQor employees rebuild after natural disasters, care for loved ones in need of medical and end-of-life care, and address housing insecurity among other life-altering events.
iQor has been recognized with a Bronze Stevie® Award in the Customer Service Training or Coaching Program of the Year – All Other Industries category at the 17th annual Stevie Awards for Sales & Customer Service. Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on March 3.
At iQor Colombia’s grand opening event on March 14, 2023, the managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions celebrated by donating $10 million COL pesos to FAIN Fundación. The NGO specializes in transforming the living conditions and human development of vulnerable children and adolescents in Colombia.
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is celebrating the grand opening of its first contact center in South America at 4:30 p.m. COT on March 14, 2023. The ceremony will take place at iQor Colombia, Cra 48 # 32B Sur – 139, Centro Comercial Viva Envigado, Torre Oficinas, Piso 11, Envigado, Colombia. iQor President and CEO Gary Praznik and iQor Colombia Senior Operations Director Fabian Garcia will speak at the event. They will be joined by members of iQor’s senior leadership team in addition to dignitaries of the Medellín community.
iQor Earns Contact Center Partner of the Year for Fourth Consecutive Year A top-ranked U.S. home warranty company recognized iQor with its Best Center 2022 Award for outstanding customer service for the fourth year running. The award was presented on January 25, 2023, at the home warranty company’s Fourth Annual Global Summit for its business process outsourcing (BPO) partners. The Best Center Award 2022 was presented to the iQor team in Dasmariñas, Cavite. The first-place honor has been presented to iQor call center locations since the award’s inception in 2019 (Clark, Philippines in 2019; Trinidad and Tobago in 2020; and Fairview, Philippines in 2022). iQor’s winning team of digitally enabled customer experience experts is comprised of work-at-home and work-in-office employees who provide inbound and outbound customer care and warranty renewals. The team maintains performance excellence through strong leadership, coaching, and development within a value-driven culture.
iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Together, iQor and the client identified the right mix of customer experience (CX) automation and human support to lower costs and maintain efficiency and quality.
Building any healthy long-term relationship—whether personal or business—requires commitment on both sides. That’s especially true for a relationship as important as when you partner with a business process outsourcing company (BPO) to outsource some or all of your customer experience (CX) operation. This is a mission-critical business relationship. It involves hundreds or thousands of customer service employees, personal customer data, compliance regulations, and your brand experience. It takes dedication and open communication from both sides to make this a strong relationship.
A U.S.-based fashion retailer saved $5 million in order entry costs while increasing cross-sells and upsells and maintaining high customer satisfaction. The retailer selected iQor as their first and only business process outsourcing (BPO) partner over a leader in Gartner’s 2022 Magic Quadrant for Customer Service. A managed services provider of customer engagement and BPO integrated digital services, iQor provided a strategic outsourcing partnership that cultivated a world-class sales culture through selective staffing, customized training, and coaching informed by iQor’s proprietary AI speech and interaction analytics.
