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iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, is hiring 1,200 contact center agents to fill flexible work-in-office seasonal positions in Trinidad and Tobago beginning this September. Positions are available at all three iQor Trinidad locations in Barataria, Chaguanas, and Wallerfield. Team members enjoy meaningful experiences within iQor’s value-driven culture, along with competitive pay, employee referral incentives, professional development opportunities for eligible employees, and complimentary transportation from each contact center to central transportation hubs. With increased demand, more permanent positions are expected to become available for call center agents to continue their career journey with iQor after the seasonal ramp.
Leaders from iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, will exhibit innovative customer experience (CX) solutions and digital transformation strategies at eTail 2023 from August 22-23 in Boston.
iQor is honored to announce the appointment of Mark Monaghan, iQor vice president of organizational development, to the HR Research Institute’s advisory board on The Future of Learning Technologies 2023. Monaghan joins an esteemed group of professionals to influence thought leadership and best practices in human resources and to advance the competencies and skills of HR professionals. This appointment underscores iQor’s commitment to staying at the forefront of industry trends and best practices. As a managed services provider of customer engagement and technology-enabled BPO solutions, iQor believes that investing in learning and development inspires employee and customer success. By fostering a culture of continuous learning and harnessing technology with purpose, iQor drives performance optimization by elevating the skills and competencies of its workforce to deliver exceptional customer service with a smile.
iQor Qampus Empowers Trinidadians for Future Success in the BPO Industry iQor Qampus, a global youth development initiative, equips digitally savvy youth with the business skills they need to meet the future demands of the business process outsourcing (BPO) industry. This iQor initiative empowers youth to forge successful careers in customer service while contributing to the growth and development of their local communities.
iQor and AmplifAI Join Forces to Revolutionize Call Center Performance With Interaction Analytics and AI iQor, a leading global provider of business process outsourcing (BPO) solutions, is proud to announce its strategic partnership with AmplifAI, the leading AI-driven performance enablement platform dedicated to leveraging data to create personalized environments for employee success. Together, the two organizations are set to unlock the power of interaction analytics and artificial intelligence (AI) to transform call center performance and revolutionize quality assurance (QA) functions.
iQor to Attend CCWomen Summit in Las Vegas iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, is excited to announce its participation in the June 19, 2023, CCWomen Summit at Customer Contact Week (CCW) in Las Vegas. The CCWomen Summit gathers a dynamic community of female CX executives to address opportunities and challenges facing women in customer contact.
Leaders from iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, will exhibit innovative customer experience (CX) solutions designed for the health care industry at AHIP 2023 in Portland, Oregon, from June 13-15.
iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, announced today that iQor Chief Information Security Officer (CISO) John O’Malley has been invited to speak on the “Top CISO Concerns” panel at the invite-only Words Matter: Cisco Cybersecurity Executive Summit in New York on May 31, 2023.
iQor Announces Fleurette Navarro as Chief People Officer iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, today announced the promotion and appointment of Fleurette Navarro as chief people officer, effective June 1, 2023. As a member of the executive team, Navarro will report directly to iQor President and CEO Gary Praznik. As iQor continues to invest in global human resource leadership to meet increased demand and expansion into new geographies, this newly created position will unify iQor’s global human resources, recruiting, compensation, and benefits under Navarro’s direction and thought leadership to ensure a consistent and integrated experience. As chief people officer, Navarro will focus on talent acquisition and retention, employee development, workplace culture, and strategic globalization.
iQor celebrates iQorian Values Week May 15-21, 2023. As a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, iQor believes that amazing experiences for employees and customers start with a values-driven culture. iQorian Values inspire how iQor employees approach each day and every opportunity with one another and with the customers they serve.
