Check out your Company Bowl for anonymous work chats.
Employee attrition is a major concern for organizations, especially in the BPO industry. To tackle this challenge head-on, our expert data scientists focused on using the power of predictive analytics to ask the fundamental question of attrition: How do you know when an employee is thinking about leaving? They developed a machine-learning model to identify variables correlating with attrition, which predicts which employees might be at risk of leaving the company. The model successfully: ➡️ Analyzes which variables influence employee attrition ➡️ Identifies employees at risk of attrition ➡️ Guides our operations team's retention strategies ➡️ Contributes to the retention of thousands of at-risk employees ➡️ Informs an improved employee experience through a culture of empathy and professional development Tap below to watch our free on-demand webinar, 'How Machine Learning Can Help You Reduce Employee Turnover.' 👇
Ep. 81 of the Digitally Irresistible Podcast features bestselling CX Author and Founder and CEO of The Michelli Experience, Dr. Joseph Michelli, Ph.D. 🎙️ Early in life, Joseph was instilled with the idea that personal enrichment lies in making a difference for others. This driving force fueled his pursuit of a Doctorate in Clinical Psychology and helped forge his success as a CX professional. Joseph established The Michelli Experience as a full-service human experience company helping business leaders attract and engage customers through leadership and management consulting, customer journey mapping, and more. Joseph's most recent book is "Stronger Through Adversity: World Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges." His methods emphasize providing a customized approach for brands to boost positive customer engagement, resulting in delighted customers and driving brand success. 📚 Tap the link below to discover how Joseph leverages his LEAD framework to add irresistible value to the customer journey through an optimized combination of empathetic human interactions and efficient digital strategies.👇
iQor Qares Launches' Opening Doors to Education' School Supply Donation Event! 📰 👇 iQor Qares in the Philippines recently donated school bags and supplies to elementary schools as part of an initiative to empower young students and create awareness about the importance of education. The Board of Directors of iQor Qares Philippines Foundation and the steering committee worked together to gather donations from employees and enlisted the assistance of the senior leadership and human resources teams to pack 500 school bags. The administrative team delivered the school supplies which included notebooks, pencils, dictionaries, whiteboards, markers, modeling clay, rulers, and protractors to multiple schools needing assistance. This was an incredible opportunity to give back to the people who need it most, and we are proud of everyone who was able to help. ❤️ Learn more about the donation event below! 👇
Congratulations to the first cohort of iQor LevelUp Management Training Program graduates in Trinidad and Tobago! 👏 🇹🇹 This eight-week program provided opportunities for the group to work closely with: ❤️ Organizational development ❤️ HR ❤️ Recruiting ❤️ Operations to prepare for the next level of leadership While maintaining their daily work responsibilities, the cohort completed about 40 hours of blended learning and coaching on servant leadership. In the words of one graduate, “The LevelUp Management Program has been transformative, equipping us with the skills, knowledge, and mindset to be visionary, compassionate leaders. As we continue our journey, let us remember the positive impact we can make on our teams, organizations, and the world.”
New episode alert! 🔔 Ep. 80 of our Digitally Irresistible Podcast features Senior Director of Operations and Country Lead of iQor Colombia, Fabian Enrique Garcia Castro. After discovering his passion for the BPO industry, Fabian distinguished himself as an excellent leader willing to cheerfully invest in his team's career growth and development. iQor invited Fabian to spearhead the company's first nearshore launch in South America with iQor Colombia. Fabian's adept hiring and management abilities and responsiveness to client needs have strengthened trust in our nearshore operations and contributed to our early success in this new nearshore location. Tap the link below for the full story on how Fabian harnesses the unique talent and culture of Medellín's workforce to create favorable outcomes for clients through irresistible CX in iQor Colombia. 👇
Partnership Review! We recently helped one of our clients in the financial services industry add complex back office support services, which helped to improve efficiency and quality in their auto finance division. As a nationwide lender of new and used automobile purchase financing, this client wanted to maintain their high standing while growing their market share in the competitive dealership-to-consumer financing industry. Key facts: 👉 We have been strategic CX outsourcing partners with this client for nearly two decades 👉 We have earned the client's trust as an expert partner in performing back office support in several other divisions of the financial services company 👉 This client asked iQor to extend their relationship to the auto finance division to improve efficiency and quality Our partnership helped the lender close more loans and create more loyal customers one year after the program launched. Check out these results! 😁 📈 Higher QA scores that consistently reach or exceed their target 📈 Converting a higher percentage of qualified applicants to borrowers because of faster turnaround times Click below to learn more about our continued partnership with this client and how we accomplished this. ⤵️
Check out the latest episode of our Digitally Irresistible Podcast! 🤩 Ep. 79 features iQor Trinidad and Tobago's Senior Operations Manager, Chevon Brathwaite. His passion for customer service began as a frontline agent at a call center and built momentum as he showed a passion for developing talent among customer service staff. He emerged as a force in the BPO industry with iQor Trinidad and Tobago, where he supports iQor's clients through his leadership of a diverse talent pool and a robust security and data privacy infrastructure that provides top-notch CX. Join us for a conversation on how Chevon maximizes the unique contributions of a highly educated, bilingual talent pool in Trinidad and Tobago to earn client confidence and build positive outcomes for clients and customers alike. Take advantage of this insightful discussion! Tap below to tune in. ⤵️
Did you know that strategic outsourcing with a trusted BPO, like iQor, offers brands a competitive advantage in the digital age by optimizing costs, employee engagement, and customer experiences? 😉 Our latest blog post by Richard (Dick) Eychner, Strategic Advisor at iQor, outlines the key considerations for companies across industries interested in exploring a strategic partnership with a BPO. Learn more about: 📈 The upward trend of global BPO spending 🤝 The value of a trusted relationship 💼 Opportunities that lead brands to consider outsourcing ❤️ Solutions that a BPO provides 😁 Strategies for selecting a trusted BPO 5️⃣ Five case studies Click below to discover how a strategic partnership with iQor can elevate your CX! ⤵️
May we introduce you to Symphony [AI], a generative AI ecosystem designed to transform and equip employees to deliver optimized CX! 🤖 Symphony [AI] is focused on improving CX delivery by optimizing the employee lifecycle and empowering employees through AI innovations in recruiting, training, performance, and compliance. Our AI ecosystem fosters the seamless integration of technology, automation, and human expertise to create a synchronization of efficiency that upholds iQor's commitment to excellence. 🌟 At iQor, we recognize the transformative potential of generative AI. We are committed to harnessing this power to streamline our operations to meet the needs of all our clients. We understand the paramount importance of the human element in our work. Our AI strategy is built on a foundation of enhancing our efficiency and effectiveness while keeping our employees at the heart of our operations and creating smiles for customers. 😁 ❤️ Tap below to read more about this fantastic announcement! 👇
Uncover what it means to show authentic customer-centric leadership and drive a meaningful, transformative agenda, with this jam-packed program designed to help you respond to your top challenges and delve deeper into the key issues Customer Experience leaders are facing today.
