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🚀 Get ready to unlock the secrets of boosting employee performance in Ep. 84 of the Digitally Irresistible Podcast. In our newest episode, we're thrilled to introduce our guest speaker, Denise Gabel, who will take you on a journey into the world of the "can-do mindset." Discover how the can-do mindset: 📈 Reduced a complex process timeline for a credit union by 97% resulting in accelerated revenue growth 💪 Empowered employees to unleash their full potential 🌱 Inspired a can-do culture of innovation and growth in the workplace Denise unveils her four-step can-do strategy that equips people to thrive through difficulties, providing a roadmap for personal and professional success. Be sure to watch this game-changing episode! Tap the link below for insights that can transform your company's performance and culture with employee engagement that creates smiles.
We are eager to kick off our third annual iQor Qares November Giving Drive, aimed at raising donations to further our global reach! ❤️ Our nonprofit charitable organization supports iQorians worldwide needing financial assistance due to life-altering or catastrophic events. Since 2019, iQor Qares has given hundreds of thousands of U.S. dollars to employees in need, helping over 250 employees this year alone! Every dollar contributed during the drive goes directly to providing financial assistance to our fellow iQorians. Tap the link below to learn how you can help us make a difference. ⤵️
We will showcase Symphony [AI]™, our AI ecosystem for performance excellence and optimized CX in the auto finance industry, at the Auto Finance Summit 2023! 🚗 Our team will meet with industry leaders to share insights and strategies on exceptional customer experience solutions from successful partnerships with leading automotive financial services clients, including two of the top five U.S. lenders. To read more about this event, tap below! ⬇️
As a global company, we're doing what it takes to build a bright future and inclusive world for all. 🌎 Last week, the DEI Committee met in Fort Lauderdale, Florida, to workshop three strategies for the next 12-18 months. Take a look at what they discussed: ❤️ Data strategy to measure where we are and growth opportunities ❤️ DEI applications across the employee lifecycle, from recruiting and onboarding to training and development ❤️ How to embed DEI culture in our facilities and communications, such as inclusive language Since launching the Committee in 2021, we've made significant progress, with an emphasis on recruiting and development. Our next phase allows our DEI Committee to truly measure what iQorians need from each location and take active measures to match their necessities. Our DEI Committee includes 17 members based across the globe, including senior managers to directors and VPs to an executive. To learn more about our DEI initiatives, tap below! ⬇️
Join us on the maiden voyage of CX Labs, a new addition to the Digitally Irresistible podcast and your new go-to source for cutting-edge CX insights. 😁 In Ep. 83CX, our Chief Digital Officer, Prabhjot (PJ) Singh, shares how iQor is blazing trails for customer service in the BPO industry with Symphony [AI]™, our generative AI ecosystem integrating technology, automation, and human expertise to optimize the employee lifecycle. The result? 👀 Employees who set the bar high for exceptional customer service and keep customers smiling. Tune in to learn how PJ and his team of tech experts train Symphony [AI] 's large language models (LLMs) to optimize recruiting, training, and coaching with intelligent insights. Tap the link below for the full story. 🎧 ⬇️
Let's face it: retail has changed, and that's okay! From supply chains to inventory management and staffing, the COVID-19 pandemic uprooted the retail industry at every juncture. With fewer in-person shopping experiences, retailers turned to digital for creative strategies to meet customer demand. In this blog, written by John Swain, our VP of Account Management, we explore: 🛍️ How retailers benefit from increasing their investment in providing exceptional customer service 🛍️ Five expectations shoppers have for tech-enabled "phygital" retail experiences that blur the lines between digital and brick-and-mortar 🛍️ The importance of reducing friction by delivering a seamless omnichannel customer journey 🛍️ Five ways to revolutionize your approach to customer service for today's tech-savvy customers Embracing the new face of retail through digital innovations and investing in outstanding customer service boosts CSAT and improves your retail brand's bottom line. Tap below to read more and learn from the experts! ⤵️
We are redefining the employee lifecycle and HR landscape with Symphony [AI], an ecosystem that integrates conversational AI with talent acquisition using proprietary large language models (LLMs). 🤖 By utilizing Symphony [AI], prospective candidates will experience dynamic, responsive, and informative interactions from first contact. This AI ecosystem helps to ensure the most suitable candidates move forward in a seamless recruitment journey. It optimizes a streamlined hiring process while ensuring the right talent is placed into the right programs through the synergistic combination of technology and iQor's hiring expertise. Read more about how we are transforming talent acquisition for client success! 😀 👇
We're excited to share ep. 82 of our Digitally Irresistible Podcast, featuring an inspiring HR Manager at one of iQor's Philippines sites, Elizabeth Cabrera! ❤️ Liz's journey to HR management was filled with twists and turns, but every step led her to where she is today. After accepting a position with iQor and embracing the unexpected, Liz progressed as a leader in Human Resources, spurred by leadership teams who saw her potential. Now, Liz emulates that leadership framework in her own career. She views her role as an investment in the close to 2,000 people she supports at every stage of the employee lifecycle to create irresistible employee experiences. Her inspiration? 🤔 The iQorians who drive her to make a meaningful impact as a leader. Tap the link below for the full story!
May we introduce you to Symphony [AI], a generative AI ecosystem designed to transform and equip employees to deliver optimized CX! 🤖 Symphony [AI] is focused on improving CX delivery by optimizing the employee lifecycle and empowering employees through AI innovations in recruiting, training, performance, and compliance. Our AI ecosystem fosters the seamless integration of technology, automation, and human expertise to create a synchronization of efficiency that upholds iQor's commitment to excellence. 🌟 At iQor, we recognize the transformative potential of generative AI. We are committed to harnessing this power to streamline our operations to meet the needs of all our clients. We understand the paramount importance of the human element in our work. Our AI strategy is built on a foundation of enhancing our efficiency and effectiveness while keeping our employees at the heart of our operations and creating smiles for customers. 😁 ❤️ Tap below to read more about this fantastic announcement! 👇
We are thrilled to celebrate Customer Service Week 2023! 🎉 This week is held each year during the first week of October. It is a global event celebrated in more than 60 countries to acknowledge the valuable contributions of customer service professionals. "We look forward to Customer Service Week every year as an opportunity to honor the many contributions of our international team of amazing customer service employees. Our teams build our value-driven culture each and every day and work hard to create irresistible customer experiences. We thank all iQorians for their commitment to service with a smile," said our Chief People Officer, Fleurette Navarro. ❤️ Learn more about how iQor is celebrating Customer Service Week 2023 below! ⬇️
