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Make Symphony [AI] a must-see for 2024! 😉 We encourage all consumer electronics brands to schedule a virtual consultation with our team to learn more about how Symphony [AI] and our decades of CX expertise are reshaping the customer support landscape to optimize CX excellence now and into the future. Symphony [AI] improves CX delivery through AI innovations in recruiting, training, performance, and compliance to deliver sought-after customer experiences at scale for consumer electronics brands. 🌟 Click below to read more about iQor's Symphony [AI] and to reserve time with one of our CX experts! ⤵️
We are thrilled to announce the expansion of our international contact center in Medellín, Colombia! 🎉 🇨🇴 ❤️ Since iQor Colombia's launch in 2022, the increasing need for BPO support in the retail, financial, and transportation industries prompted the recent addition of 22,000 square feet of office space for a total of 45,000 square feet at the site. This expansion aims to create 500 new local jobs, increasing the number of employees to over 1,000 as part of our commitment to supporting the local Medellín economy and community. 🤝 Our iQor Colombia team's excellent performance from day one has helped solidify us as an industry leader dedicated to offering our clients quality, innovation, and customer satisfaction.
iQor earned the Great Place to Work® Certification™ in the Philippines for the second consecutive year. 🌟 🇵🇭 🌟 The certification honors our team's ability to create rewarding employee experiences through its value-driven culture. The Great Place to Work® Certification™ is awarded to organizations that deliver excellent employee experiences and demonstrate best-in-class people practices. Nine out of ten survey respondents indicated that iQor is a Great Place to Work®. That's something to celebrate! 🎉 Our employee feedback specified many positive work experiences including a fair and just work environment, open communication, workplace enjoyment, and more! Celebrate this incredible honor with us! ❤️
Mark your calendars! 🗓️ Our team will attend key customer experience (CX) events across the US in 2024. These engagements underscore our commitment to staying at the forefront of industry trends, fostering connections, and showcasing custom CX solutions. Attendees will have the opportunity to learn more about Symphony [AI]™, our generative AI ecosystem that revolutionizes the employee experience to maximize employees’ performance capabilities, adhere to regulatory compliance, and deliver superior workflows and unparalleled advantage to client partners. 🤝 We will share more details on how to book time with iQor team members at these events and additional in-person events throughout 2024, but in the meantime, take a look at our upcoming events! ⤵️
Way to go iQor! 👏 🎉 On November 13th, iQor was recognized as one of the Philippines' Best Employer 2024 at the Sheraton Manila Hotel during a ceremony organized by the Philippine Daily Inquirer in partnership with Statista, a global data and business intelligence platform! At iQor, we are committed to fostering a positive workplace culture and prioritize employee well-being, earning our organization a coveted spot among the top 300 employers in the Philippines. This recognition underscores iQor's dedication to creating rewarding experiences and meaningful human connections within our workforce. As part of our dedication to fostering an exceptional employee experience, iQor is revolutionizing the employee lifecycle with Symphony [AI]TM, iQor’s generative AI ecosystem designed to transform and equip employees to deliver optimized CX. Tap the link below to learn more. 👇
FORE! 🏌️♀️ iQor Qares will host our 7th Annual Charity Golf Tournament, "Swing for a Cause," on April 30th through May 1st, 2024, at the world-renowned Copperhead Valspar Classic Golf Course at Innisbrook in Palm Harbor, Florida! ⛳️ The Charity Golf Tournament offers various sponsorship levels and opportunities to donate silent auction prizes and other materials to fit any budget. 100% of the net proceeds from the event go to ease the burden on iQor employees facing financial hardship due to unforeseen catastrophic events. ❤️ For more information about iQor Qares or to donate directly, visit our link below. iQor Qares welcomes one-time and recurring credit card donations from individuals worldwide. Help us make a difference! ⤵️
Check this out! 👀 We successfully partnered with a health care and benefits administration provider to rapidly scale work-at-home customer support by 3X to meet increased demand during open enrollment. The 100% work-at-home program supports inbound calls and chat. Through agile and effective recruiting, hiring, and training strategies, along with expedited hardware issuance and robust endpoint protection, we tripled the number of agents set up for work-at-home success. We collaborated with our healthcare client to design segmented training for regional and national accounts, reducing training time and ensuring agents were well-prepared to deliver outstanding results. 👉 CSAT ratings were 3% higher than our client's goal 👉 Frontline agents show rates at 95% with 1,000 calls in queue 👉 Schedule adherence consistently above goal 👉 Low 2% attrition By adapting to our client's needs and exceeding KPIs for exceptional customer service during critical periods, we support our client's rapid business growth through irresistible customer care that creates smiles. 😁
📰 Hot off the press! New white paper! 📰 We are thrilled to introduce a transformative paradigm in contact center training today! Get ready to ignite agent performance like never before with our brand-new white paper, "The Power of Active Learning for Accelerated Contact Center Training in the BPO Industry." Join us as we reimagine the contact center training environment to deliver: ✅ Accelerated agent training. ✅ Optimized performance metrics. ✅ Irresistible contact center employee engagement. It's more than a white paper; it's a guide to maximizing success for your business by building contact center employee training experiences that create smiles. 😃 Join us in revolutionizing BPO training and achieving excellence like never before!
We proudly announce a rigorous IT prioritization process designed to vet artificial intelligence (AI) projects. 🎉 This prioritization process runs in tandem with our Symphony [AI] ecosystem that leverages our accumulated process knowledge and proprietary large language models to create a holistic employee experience for irresistible CX. 😁 This structured and consistent approach to vetting AI projects underscores our unwavering commitment to leveraging advanced technologies for performance optimization and service enhancement and revolutionizing the employee lifecycle to deliver optimized CX through Symphony [AI]. Are you interested in learning more? Tap below! ⬇️
Symphony [AI] is driving excellence in customer service and compliance! 🤖 🌟 Our generative ecosystem will help realize our vision for the future of work to elevate employee productivity, ensure compliance, and foster employee well-being and retention for an irresistible customer experience. The AI-driven experience enabled by proprietary large language models (LLMs) is underpinned by our vast accumulated process knowledge refined over decades of supporting customers, showcasing our company's dedication to innovation and excellence in the CX business process outsourcing industry. Symphony [AI] offers a highly motivated, compliant, and efficient team committed to delivering world-class customer service. Tap below to read more! ⬇️
