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📢 Calling all retail CX leaders! Join us for our webinar, "Mastering Retail: Optimize Your Customer Experience Year-Round," on March 7th from 2 to 3 PM EST. Presented in cooperation with Retail Customer Experience, this fireside chat will feature a distinguished panel of industry experts, including: • iQor's SVP of Operations, Tone Holmen • iQor's VP of Account Management - Retail, John Swain • Universal Screen Arts, Inc., VP of Operations, Brian Madonna Panelists will share innovative strategies for operational excellence, AI-driven recruiting and training, optimized staffing, and more. 🗓️ Register today!
iQor drives digital transformation in retail with NICE CXone! 🛍️ Through our strategic collaboration with NICE CXone, we're unleashing a new era of customer experience for retail, eTail, and e-commerce brands! 🚀 🌐 With NICE CXone's cloud-based platform paired with our Symphony [AI]™ generative AI ecosystem, we're redefining the employee lifecycle and delivering unparalleled customer and employee experiences. 💼 🌈 🔄 CXone's metrics-based routing ensures incoming interactions are directed to the most suitable contact center agent, optimizing performance for retail brands. This means consistent, exceptional CX, even during peak times! 🌟 Our cross-trained agents offer flexibility across multiple channels, adapting to the dynamic needs of the retail industry. 💪 🎉 💰 Plus, metrics-based routing generates cost savings by improving efficiency, reducing repeat calls, and enhancing the overall customer experience. It's a win-win! 📈 🤝 Explore iQor's digital capabilities in the retail and eTail space by tapping our link below. Learn from international retailers' success with strategic outsourcing and gain insights on achieving CX success in the Digital Age. 💻
💘 Happy Valentine's Day! 💘 Love is in the air, and so is the passion for interaction analytics at iQor! Fall in love with customer service all over again with our latest blog that dives into 14 reasons why we ❤️ our proprietary speech analytics platform, VALDI. From enhancing customer experiences to boosting brand loyalty, find out how AI-driven analytics revolutionizes customer service. Why do we adore VALDI? 1️⃣ Real-Time Insights 2️⃣ Empowered Frontline Agents 3️⃣ Greater Operational Efficiency...and 11 more reasons that will make your heart skip a beat! ❤️ 🔍 Our global operations, quality, and training CX experts share how VALDI wins hearts and drives performance excellence for the ultimate CX. Tap our link below to discover how a love for data can transform your customer experience strategy. From deepening customer relationships to matchmaking the perfect agent strategies, VALDI is here to be your CX Cupid. 💘 👩🏽💻
iQor elevates BFSI sector with @NICEsystems partnership! We're thrilled to announce our strategic collaboration with NICE CXone, the leading cloud-native CX platform, to revolutionize customer engagement in the banking, financial services, and insurance (BFSI) industries. 🌐 iQor's Symphony [AI]TM generative AI ecosystem, combined with CXone, empowers our agents to deliver optimized CX by providing real-time analytics, responses, and solutions based on decades of industry expertise. This dynamic duo enhances frontline agent performance, upskills them for BFSI campaigns, and boosts KPIs like first-contact resolution rates. 💪✨ Our partnership equips us to meet the unique demands of BFSI clients, ensuring operational excellence and superior customer support. 🏦🤝 🎙️ Curious to learn more? Tune in to our Digitally Irresistible podcast featuring iQor CDO Prabhjot Singh and NICE VP of Product Marketing Andy Traba. 🎧 Discover how we harness CXone to provide best-in-class experiences for customers. 🌈 https://www.iqor.com/podcasts/ep-85-leveraging-nice-cxone-to-augment-human-and-operational-excellence-at-iqor 🌐 Explore iQor's digital capabilities in the BFSI sector at iQor.com Learn how optimizing your digital customer experience with us can build stronger relationships and enhance efficiency and agility. 💻📈 https://www.iqor.com/press-release/iqor-delivers-best-in-class-cx-solutions-for-bfsi-with-nice-cxone/
iQor is excited to attend the 2024 RMAI Annual Conference at the ARIA Resort & Casino in Las Vegas from February 5th to 8th! We look forward to connecting with financial services professionals and exploring the latest industry trends and best practices in receivables management. 💰 Reserve time with Vice President of Business Development Andy Passen to learn more about Symphony [AI]™, iQor’s generative AI ecosystem that revolutionizes the employee lifecycle and delivers exceptional customer experiences through strategic outsourcing. Book time with us below to Smile with iQor! 😁 👇 https://go.iqor.com/RMAI2024L Learn how we helped the fastest-growing credit card issuer in the U.S. achieve a 180% increase in inbound right party contacts while meeting full regulatory compliance. 👀 👇 https://go.iqor.com/LRevenueRecovery
📣 Leaders from iQor will be at Customer Contact Week (CCW) in Austin from January 23rd to 25th! Join us at Booth 719 in the Renaissance Austin Hotel to discover the power of Symphony [AI]™, our generative AI ecosystem, and our omnichannel CX solutions. Book your time with an iQor team member to learn about strategic outsourcing partnerships that create irresistible customer experiences! ⤵️
Exciting news! 🎉 iQor has been awarded the Great Place to Work® CertificationTM in Colombia and the Philippines for 2024! 🏆 This dual certification showcases iQor's dedication to a universal, value-driven culture and providing rewarding employee experiences. It's the second consecutive year for the Philippines team and the first for Colombia in their inaugural year of operation. The certification results from a rigorous evaluation process, with 8 out of 10 in Colombia and 9 out of 10 in the Philippines affirming iQor as a Great Place to Work. Positive work experiences include a fair environment, a friendly team, camaraderie, excellent training, and growth opportunities. 🚀 iQor's commitment extends to the Symphony [AI]TM ecosystem, redefining the employee lifecycle with a blend of automation and human capabilities. This innovative approach ensures a highly efficient, compliant, and satisfied workforce driven by AI, from recruitment to ongoing professional development. 🌐 Read more below!
We are excited to exhibit at Customer Contact Week Austin at the Renaissance Austin Hotel from January 23rd to the 25th! Meet us at Booth 719 to discover Symphony [AI], our generative AI ecosystem that empowers our employees to deliver irresistible customer and employee experiences across multiple verticals. 😉 Reserve time with our team to learn more about iQor's omnichannel capabilities and the benefits of partnering with us for your strategic outsourcing needs. 😁👇
🌟 Exciting News at iQor! 🌟 We're thrilled to announce the appointment of Chris Crowley as the new President and CEO of iQor. Chris brings over 25 years of senior leadership experience in the BPO industry. His industry expertise and growth mindset make him the perfect leader to guide iQor into a future of continued success. Many thanks to Gary Praznik for his passion and dedication over the years, reshaping iQor, and driving record growth. 🙌 We wish Gary much happiness in his well-deserved retirement. Exciting times ahead as we work with Chris to continue creating irresistible employee and customer experiences around the globe! 🌐 ✨
Get ready for the premier global tech event of the year! 2024’s Consumer Electronics Show unites breakthrough technologies, innovators, and business leaders across the entire tech landscape. 🌐 ✨ Our recent blog post shines the spotlight on AI for consumer electronics brands and shares how iQor’s innovative BPO solutions take CX to new heights with AI strategies that optimize operations and supercharge revenue generation. 🚀 💰 Discover the power of a holistic and comprehensive AI strategy for uncovering lasting brand loyalty through frictionless, personalized experiences that matter to your tech-savvy customers. 📱 Read our blog post by Blake Graves to unlock the ultimate customer experience through AI success strategies and book time with our CX experts. 🗓️ Tap below to explore how a partnership with iQor is the ticket to the future of AI in customer service excellence for consumer electronics brands. 🤝 ❤️
