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iQor celebrates iQorian Values Week May 16-20, 2022. As a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, iQor believes that amazing experiences start with a value-driven culture. iQorian Values inspire how iQor employees approach each day and every opportunity, with fellow employees and as a trusted partner to clients and customers.
iQor Qares will host its 5th Annual iQor Qares Charity Golf Tournament May 10-11, 2022, at the renowned Copperhead Valspar Classic Golf Course at Innisbrook in Palm Harbor, FL. iQor Qares is iQor’s 501(c)(3) nonprofit charitable organization. The global donation platform supports iQor employees around the world in need of financial assistance due to life-altering or catastrophic events. One hundred percent of the net proceeds from the event go directly to providing financial assistance to iQor employees in need. To date, the 5th Annual iQor Qares Charity Golf Tournament has raised over $150,000 in pledges. More than 25 global corporations are sponsoring the event, with platinum level sponsorship from NICE and gold level sponsorship from LiveVox and CBRE.
As a leader in digital business process outsourcing (BPO) capabilities, iQor has partnered with Snowflake, the Data Cloud company, to drive efficiency by consolidating data into a single secure environment in the Snowflake Data Cloud. With Snowflake, iQor will expand access to customer insights and elevate the customer experience (CX).
A digital CX ecosystem that includes speech analytics offers endless opportunities to enhance business intelligence and improve the customer experience. One way is through risk management and regulatory compliance monitoring to ensure all steps of the customer journey mitigate risk and meet legal requirements.
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, this month celebrates the grand opening of its new contact center in Allentown, PA. The center—which brings 30,000 square feet of Class A office space—reflects iQor’s commitment to investing in its domestic infrastructure and generating positive benefits for employees, clients, customers, and communities. The new facility replaces iQor’s existing contact center in Bethlehem, PA. About 15 minutes from Bethlehem, the neighboring town of Allentown provides access to a larger pool of qualified candidates ready to provide exceptional customer experiences.
In today’s digital world, world-class customer service has to provide a customer experience that reflects the way people prefer to engage with companies. Being placed on hold while waiting for the “next available representative” isn’t it. Contact center as a service (CCaaS) offers businesses exceptional customer experiences with integrated communication channels for an optimized service delivery model. In this post we delve into the benefits of utilizing CCaaS on a digital CX journey, drawing on iQor’s extensive experience as a digital business process outsourcing company that makes customers smile.
Seemingly endless quantities of big data offer today’s brands many opportunities for data-driven innovation. However, to make such large quantities of data relevant and accessible to inform decisions, it is essential to integrate data scientists into the business culture and processes. Indeed, through analytics as a service, data scientists can offer guidance and expertise in choosing which metrics to use to improve outcomes. But for many businesses, accessing this data is elusive and even more challenging to sort through and analyze to inform decisions, strategy, and operations to improve experiences for employees and customers.
SANTA ROSA, PH – The Philippines Department of Labor and Employment (DOLE) has recognized iQor Santa Rosa with the Government Safety Seal Certification for the BPO sector in the province of Laguna. This is the second such certification for iQor, which was the first BPO to receive this recognition in Region 4A (Calabarzon Region) when iQor Dasmarinas received the certification. Companies in the manufacturing, utilities, and business process outsourcing (BPO) industries are eligible for the certification based on compliance with government health and safety standards.
This nonprofit health benefits company is focused on improving the health and lives of its one million members. It is nationally recognized in the United States as a leader for quality, customer service, transparency, and product innovation. As the fastest-growing health care plan in the state in which it operates, it is accepted by the majority of hospitals and primary care providers in its state. The health care company is committed to the community and focused on low overhead, cost savings, and personalized support, while offering a broad range of individual, family, small business, and large group plans. They also provide services to Medicare beneficiaries, placing a high priority on ensuring senior citizens receive responsive customer service that yields consistently high customer satisfaction rates.
Meet the iQor Trinidad team. Discover why since 2015 some of the world's top brands have partnered with iQor to deliver excellent customer service through iQor Trinidad. Schedule your virtual tour of iQor Trinidad today. Visit https://www.iqortt.com to schedule your virtual tour.
