etrailer Customer Service Representative interview questions

I had a quick 15 minute interview with a woman named Jennifer, she was very friendly and set up an in person interview. I got there and she was waiting for me outside. She gave me a quick tour of the department I'd be working in and took me to a room for a meeting with two managers. They proceeded to ask me questions off a piece of paper and were writing down the answers as I was giving them. It was about a good 10-15 questions. After that we did an exercise where I was navigating their website finding answers to questions they had, kind of like a role play type of thing. I absolutely nailed btw. I also had to write a pretend email to a customer answering their question about a product. Anyways, they stepped outside for a few minutes and Jennifer came back and stated they needed more time to think about it. 😂 At that moment I knew I didn't get the job because they offer positions right after the interview. Their loss not mine.