Is ADP a good company to work for as a Client Service Associate?

Client Service Associate professionals working at ADP have rated their employer with 3.3 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Client Service Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at ADP .

Does ADP pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at ADP with 3.8 out of 5 stars based on 38 anonymously submitted employee reviews. This is 8.2% better than the company average rating for salary and benefits. Find out more about Client Service Associate salaries and benefits at ADP .

How happy are Client Service Associate professionals working at ADP?

72% of Client Service Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Client Service Associate professionals have also rated ADP with a 3.6 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.9 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1669) , Associate District Manager (637) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (357) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1633 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1419 reviews)); "Flexible and good work life balance" ((in 1408 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1073 reviews)); "Very flexible and good pay" ((in 763 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 825 reviews)); "Some managers are bad apples but not all" ((in 494 reviews)); "low salary and very influenced" ((in 468 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 146 reviews))

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ADP

ADP Client Service Associate reviews

3.3

72% would recommend to a friend

(38 total reviews)

Maria Black

94% approve of CEO

72% positive business outlook

Ratings by category

4.5

Diversity & inclusion

3.9

Culture & values

3.9

Career opportunities

3.8

Compensation and benefits

3.7

Senior management

3.6

Work/Life balance

Associate, Client Services employees have rated ADP with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Associate, Client Services professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate, Client Services professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

3.0

Dec 14, 2020

Unrealistic expectations

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Pay is good and benefits are great

Cons

Stressful position no time in between calls and no follow up time allotted for open cases.

ADP Response

We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes, and we value your opinions.

3.0

Oct 22, 2020

Decent pay but micromanaged

Client service associate

Recommend

CEO approval

Business Outlook

Pros

- The pay is decent. -A big company so there are opportunities to grow and move to different roles within the company. -It looks good on your resume and can be used as a stepping stone. Benefits are really good.

Cons

-the pay is decent, but feel it should be more based on the amount of stress and workload that is put on client service reps. -Stressful and micromanaged to the point it makes you feel like you’re a child and not an adult. -Most people I have spoken to are always stressed and mentally exhausted, but afraid to speak up because they want to keep their jobs.

ADP Response

Thank you for bringing these situations to our attention and we are sorry to hear about this experience. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com

5.0

Aug 10, 2020

Great Place to work!

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Great place to start an entry level career

Cons

a lot of call times and heavy volume

ADP Response

Happy to hear you had a great experience during your time with us! We appreciate the review and rating.

Viewing 28 - 30 of 38 Reviews

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ADP Client Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unrealistic expectations

Decent pay but micromanaged

Great Place to work!

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