Is ADP a good company to work for as a Client Service Associate?

Client Service Associate professionals working at ADP have rated their employer with 3.3 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Client Service Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at ADP .

Does ADP pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at ADP with 3.8 out of 5 stars based on 38 anonymously submitted employee reviews. This is 8.2% better than the company average rating for salary and benefits. Find out more about Client Service Associate salaries and benefits at ADP .

How happy are Client Service Associate professionals working at ADP?

72% of Client Service Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Client Service Associate professionals have also rated ADP with a 3.6 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.9 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1669) , Associate District Manager (637) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (357) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1633 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1419 reviews)); "Flexible and good work life balance" ((in 1408 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1073 reviews)); "Very flexible and good pay" ((in 763 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 825 reviews)); "Some managers are bad apples but not all" ((in 494 reviews)); "low salary and very influenced" ((in 468 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 146 reviews))

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ADP Client Service Associate reviews

Item: ADP
Rating: 1
Author: Current employee - Client Service Associate

3.3

72% would recommend to a friend

(38 total reviews)

Maria Black

94% approve of CEO

72% positive business outlook

Ratings by category

4.5

Diversity & inclusion

3.9

Culture & values

3.9

Career opportunities

3.8

Compensation and benefits

3.7

Senior management

3.6

Work/Life balance

Associate, Client Services employees have rated ADP with 3.3 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Associate, Client Services professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate, Client Services professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

4.0

Oct 8, 2018

Good Company

Client service associate

Recommend

CEO approval

Business Outlook

Pros

My trainer was really good when I first started. People I worked with also amazing. Parking garage, cafeteria, doctor available, gym available. Good family feeling.

Cons

Difficult topics to learn and remember right away. Programs to help clients are not user friendly. Process to assist clients are confusing sometimes and can get very messy. Help is there, but sometimes searching for answers can take time and clients can get inpatient.

1.0

Jun 21, 2018

Going downhill FAST

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and energy. Lovely grounds and location.

Cons

Higher level management is ruining the office. Laying off top performers with cop excuses. Empty promises of promotions and career advancement. The job itself is awful and you get yelled at by clients frequently. The only thing that keeps people around is the benefits. Cafeteria has a fruit fly infestation.

ADP Response

Thank you for sharing your viewpoint of the ADP Orlando office culture as well as the Client Service role. We will share your feedback with our HR leaders and if you have anything additional to add, please contact us at apd._talent_community@adp.com - thank you.

Viewing 37 - 38 of 38 Reviews

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ADP Client Service Associate reviews

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