ADP reviews

3.8

71% would recommend to a friend

(22,350 total reviews)
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Maria Black

82% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

22K reviews
1.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

They give you a good amount of PTO, and really you can Take PTO as long as you are in a really good place sales-wise. They also have pretty decent benefits and a competitive retirement plan. Starting sales point if you don’t have prior experience.

Cons

Managers, VP, DVP, and upper level management beat you down daily. Very, very, very negative work environment. Everyone is so fake that they are constantly trying to claw each other‘s throat‘s out just to advance & you can’t trust anyone here. They change the commission structure every few months and every time they change it it pays out less and less, it becomes more complex to even try to understand even though there is “uncapped commission”. Basically, they pay out less than they ever have before and they’re going to keep paying out less and less. Any positive vibes sent out are very highly fake Just to meet HR standards. No one in upper management actually cares about the employees. Lots of turnover with not only clients, but employees. After about one year in, they stop giving you legitimate clients to call End it doesn’t matter how much input you give because there won’t be any output to account for, even after a full day of working. During the national pandemic last year, lots of our employees were closed. Many of them complained about how we messed up their tax filings and most of the clients on my list were either so disgruntled or closed permanently due to the pandemic. Any potential business I had was run by how annoyed clients and potential clients were by ADP and their terrible services. I was not given support by my manager or upper management and instead beat down continuously to the point I was severely depressed this last year after being a highly successful seller. I was also constantly reminded of how well I did prior to Covid and how my sales post Covid where my fault and I wasn’t doing good enough, even though we expressed concerns many times about our client lists not generating any business whatsoever due to the pandemic. Nothing good at all to say about this company, they scam and recruit fresh talent, use their fresh energy & have new hires really bust it in gear the first year and fire/replace them after 1 to 2 years. These people are users and will gladly push you out the door or fire you after you successfully sell for them and become tenured. They don’t care about anyone and they only care about what they have to do to get to the finish line. These are not people with ethics, they do not care about employees or clients, and they scam clients and recruits frequently. They don’t value employees who go above and beyond, all they care about is how things impact them on the management level. Not to mention, the service that clients are receiving is so bad with the bureaucratic system they have adopted that ADP has such a bad reputation that it’s now hard to sell. You will also have to cold call all day long and have everyone hang up on you because they are so sick of receiving ADP calls & communications, which makes it nearly impossible to sell. Clients hated us because they had been emailed, called, texted, so many times and every time I did have someone on the line they told me how they would not buy from us because they either received 10-20 emails and phone calls a day or more. Do you not work here, do not fall for their scams, and anything they tell you to lure you in as a sales rep. It will be the worst experience of life And you will get booted out of that place questioning your entire existence. Everyone there is secretly miserable on the inside.

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ADP Response
5y
Thank you for bringing these situations to our attention and providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We are committed to conducting business with the highest ethical standards. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
3.0
Jun 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Met very nice, intelligent people Mastered the skill of resourcefulness (because you have no other choice) Looks good on your resume Occasional corporate perks

Cons

Training is horrible Management is even worse They send you out to setup an entire company's payroll system and process knowing full well, that you are not equipped to do so They are not about getting it right the first time. They are about damage control after the fact Need better training to avoid high turnover Big name, but needs a full revamp of processes

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ADP Response
5y
Thank you for sharing your review and rating with us on Glassdoor. We appreciate your insights and encourage you to reach out to your leaders or site HR team and discuss the details of your feedback so that we may address them and make sure they receive the right attention and action.
2.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Will learn a lot. Good resume builder.

Cons

Work life balance. Stressful. Low pay.

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ADP Response
5y
Thank you for taking the time to share your feedback. We value the time you spent at ADP and appreciate your insights on improving our associate experience.
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