AIR MILES reviews

3.4

48% would recommend to a friend

(470 total reviews)

Shawn Stewart

62% approve of CEO

34% positive business outlook

AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

470 reviews
4.0
Oct 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Good environment, work from home.

Cons

Little opportunities for growth and professional development

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AIR MILES Response
3y
Thank you for taking the time to write this review! Earlier this year, we introduced a permanent flexible working model into our organization, which allows Associates to choose where they do their best work. This working model is one of the pillars in our Future of Work vision, and it has been a resounding success. I’m glad this level of flexibility was something you enjoyed. We have a great culture and I’m thrilled that we’ve taken the necessary steps to be able to maintain it in our remote-first environment. I’m sorry to hear that you have experienced few opportunities for growth at AIR MILES. We take that feedback seriously, as we prioritize and are committed to empowering and supporting Associates in driving their own professional development and growth within the organization. In 2021, we launched our Career Level Framework to enable Associate engagement and development by defining role profiles to help all Associates see what’s required at their current level and what is required in order to move into another role. The introduction of this framework is bolstered by our tuition reimbursement benefit and our robust offering of training sessions and programs that are designed to build next-level capabilities and skills to equip and prepare associates for career growth. We will continue our work to evolve the ways in which we support and encourage associate development and internal mobility. Thanks again for your feedback. Dimitri Benak - VP, People and Culture
4.0
Sep 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Meaningful work Great vacation and sabbatical

Cons

Execs are out to lunch (all been replaced though) Declining industry

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AIR MILES Response
3y
Thank you for your review and for your contribution to the company over the last 8+ years! Work-life balance, which includes our Loyalty Days, Summer Hours Program, and Sabbatical program, in addition to paid vacation days, ranks high in our books too. We’re proud of our flexible work environment, which helped us get named on the list of Best WorkplacesTM in Professional Services for the 5th year in a row. The loyalty industry has changed significantly over the years. As we look toward the future, we’ve made many important changes to our leadership team and structure in an effort to become a more digital savvy company. These changes, we believe, will help set us up for success and empower our employees to bring their ideas to life. Thanks for your feedback and best of luck. Dimitri Benak, VP, People and Culture
1.0
Sep 21, 2022

manager

Recommend
CEO approval
Business Outlook

Pros

AM has Advanced technical platforms

Cons

Teams are not well organized

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AIR MILES Response
3y
Thank you for your feedback. We agree that our technical platforms are a strength of our program. These advancements are underpinned by our larger digital transformation, which we are continuing to invest in. While transformation and change is often hard, we’re confident and excited about where these new initiatives will take us. In addition to the technical advancements we’ve made, we recently underwent a lot of structural changes as well in an effort to best position us for success in the future. We appreciate your feedback and wish you the best of luck in your future endeavours. Dimitri Benak VP, People and Culture
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Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.