AIR MILES reviews

Hello, I am glad that you liked the flexibility of working from home and the perks and benefits that come with working with AIR MILES. We’re also proud of those benefits, wellness subsidies, Anniversary Milestones, as well as our Recognition Platform, Pass It On – where Associates can share Miles with peers as a ‘thank you’ for doing a great job. We encourage a culture that is safe and inclusive and for all Associates to share their ideas, opinions, and feedback. I am sorry that you experienced situations where this was not the case. Also, calls are often monitored to provide Associates with coaching, training, and feedback to help them provide Collectors with a positive and helpful experience when they call us with questions. One of our values is that we own our successes and our misses. I would encourage any Associate that has feedback and would like to see things done differently to speak with their Leader about it. We also have regular surveys in place to enable Associates to share their feedback about what’s working, what’s not, and to drive change. We also prioritize the mental health of our Associates. All our Associates have access to the entire Headspace library, Cognitive Behavioural Therapy via BEACON and our health and wellness benefits. As well, all Frontline Care Agents can work from home permanently which helps to prioritize their health and wellness. Wishing you all the best in your future career and thank you for your contributions to the AIR MILES Reward Program. Sincerely, Dimitri Benak, VP of People and Culture

Hello, Thank you for your review and for your contribution to AIR MILES over the years. It is wonderful to hear that you were with the organization for 20 years! During your time at AIR MILES, I am glad you felt supported with the pay and benefits you were provided.   The AIR MILES Reward Program has changed over the years, and the Customer Care team has been on the frontline of that change, with evolving systems and shifting policies to equip our Program for the future.   We are always looking for opportunities to make improvements to our Program and our culture. With the Customer Care team, we’ve created lanes for two-way dialogue and encouraged participation in sharing sessions with direct Managers and Senior Leaders. We have a group called Culture Ambassadors, who often act as a sounding board for frontline agents and represent the department at various corporate meetings. The weekly team Huddles keep our Ambassadors informed of industry news and business updates, with one of them a month focused on Mental Health. Also, we’ve created a podcast, which is posted in Slack, from the Customer Care VP to share her insights on wins and changes driven by Associate feedback – often reminding her team that – ‘your voice and your influence drive meaningful change.’  I’m proud that our Customer Care team is an award-winning group of Associates, taking home awards for, leadership, Associate innovation, and Contact Centre excellence. We are truly grateful for the time you spent here as a Customer Care Ambassador for the AIR MILES Reward Program, hopefully you feel heard in this response, and please know that I wish you all the best on your future endeavours. Thank you, Dimitri Benak, VP of People and Culture