AIR MILES reviews

Thank you for your review and your contributions to AIR MILES. I’m glad you enjoyed the daily work and the people you worked with. I am sorry to hear you were not satisfied with the pay and progression in your career. We work annually with available market data to ensure that our salary ranges remain competitive and recently launched a new framework to enable more career progression opportunities and increases in compensation. In addition to salary, we offer many other perks, rewards, and recognition to elevate the Associate experience. In 2021, 40% of our job vacancies were filled by internal transfers and promotions – we know that giving our Associates career progression opportunities is very important to continued success of our business. Also, we have confidence in our senior leadership team and invest in their development by offering coaching, development opportunities, and measure their leadership effectiveness through a Leadership KPO, surveys, and feedback. Thank you for your time at AIR MILES! Dimitri Benak, VP of People and Culture

Thank you for sharing your experience with us. We value our Customer Care team and they are a key part of our organization as they support our Collectors. We offer a variety of training and development opportunities to new and current front-line Associates to ensure they are set up for success in their roles. If you have feedback about the current training or are interested in more or different development opportunities, please speak to your Leader about it. Also, if you have experienced any delays in email responses, I would encourage you to this feedback with your Leader or the respective teams so they can ensure to respond in a timely manner going forward. Thanks for your feedback! Dimitri Benak, VP of People and Culture