AIR MILES reviews

3.4

48% would recommend to a friend

(470 total reviews)

Shawn Stewart

62% approve of CEO

34% positive business outlook

AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

470 reviews
4.0
Nov 3, 2022

Good people/good benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good learning opportunities if you are in the right group. Good medical, dental. RRSP Contributions. Reward Miles as bonuses on your employment anniversary. Work from home. Wellness subsidy.

Cons

Several major restructures and layoffs which makes for an unsteady work environment

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AIR MILES Response
3y
Thanks for your review! We take great pride in providing our Associates with a wide variety of benefits, perks and rewards that are meaningful to them. I’m glad to hear that you are enjoying them. We are going through an exciting transformation at AIR MILES and have made strides in evolving our business model, as well as the way we structure our teams and our work. I am sorry to hear you find the work environment unsteady. I would encourage you to reach out to your direct manager, or senior leadership team, to share your feelings and concerns- our leadership team is here to support you. We feel confident that with these necessary changes, we are in a better position to maximize the value that we create for our Partners and Collectors and will be better able to ensure our future growth and success. Thank you for your feedback, Dimitri Benak - VP, People and Culture
4.0
Sep 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Meaningful work Great vacation and sabbatical

Cons

Execs are out to lunch (all been replaced though) Declining industry

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AIR MILES Response
3y
Thank you for your review and for your contribution to the company over the last 8+ years! Work-life balance, which includes our Loyalty Days, Summer Hours Program, and Sabbatical program, in addition to paid vacation days, ranks high in our books too. We’re proud of our flexible work environment, which helped us get named on the list of Best WorkplacesTM in Professional Services for the 5th year in a row. The loyalty industry has changed significantly over the years. As we look toward the future, we’ve made many important changes to our leadership team and structure in an effort to become a more digital savvy company. These changes, we believe, will help set us up for success and empower our employees to bring their ideas to life. Thanks for your feedback and best of luck. Dimitri Benak, VP, People and Culture
3.0
Sep 20, 2022
Recommend
CEO approval
Business Outlook

Pros

The culture is great and the tools used are modern which makes it a great place to take a step in your career.

Cons

The leadership and decision-making has been mediocre and due to this there has been significant changes. The business is losing partners so there is a lot of uncertainty for long term career potential.

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AIR MILES Response
3y
Thank you for your feedback. I agree that our culture- and more importantly, the people who make it are pretty great too! AIR MILES has recently undergone significant changes as we look at how to best position ourselves for future success. We understand that change is difficult and can cause uncertainty because it takes time before you start to see positive affects from it. With that said, we feel confident that our new strategy and structure and hope our Associates are excited about the future of AIR MILES. Career development and training remain crucial to our culture as well as our goal of remaining one of Canada’s Best Employer for Young People, and Best Employers for Today’s Youth. While we continue to focus in this area, we’re leveraging feedback from our Associates captured from our annual Associate Engagement Survey to better understand how we can improve and take action against that feedback. Our quarterly talent routines between Human Resources and Leadership ensure we’re always focusing on ways to grow and develop our Associates in an effort to help their reach their greatest potential at AIR MILES. Thanks for sharing and all the best. Dimitri Benak VP, People and Culture
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Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.