ARS-Rescue Rooter reviews about "employee"

N/A- Highly recommend this company!

Just a number in the crowd - big company

I feel that the company sets extremely un-realistic goals for themselves and their employees to follow. Don't get upset if a ton of calls are not booked as you expect. You can NOT make people schedule, nor can you make them answer the phone. I feel the company has a very unfair way of pay for new employees vs. older ones. You are expected to work multiple jobs for multiple positions as 1 person, but are only raised a few cents (and that's if you're actually doing a good Job) each year. You can't ask for a reasonable higher pay for doing wayyyy more than you were hired for. You get turned down for asking for a $1-$3 raise. Especially working for the company for more than almost 2 years and already am doing 5 different jobs within the office with no higher pay then a few cents each year.

Can be stressful at times, there are lots of people that need help in Las Vegas during the summer and we get extremely busy.

The management doesn't communicate with the employees. The dispatchers never put the customers first. When asking dispatchers about ETA's for customers that are calling the dispatchers have the worst attitude when replying back. I have notice this branch has totally changed because the techs tell dispatch what calls they will do and will not do. If it's not a water heater or a big sale job dispatch isn't too concern with sending any tech out to that home and several times requested rescheduling that call. The experience with the way one of the dispatchers talk to employees is very disrespectful and management never addresses it. Communication within this building is horrible no team work at all. The experience with customer care isn't so pleasant when going to customer care representative about a customer she has the most negative attitude as if the customer and I are disturbing her. I have had customers call need assistance with techs and the customer care representative tells me I just got off a call getting yelled out just send them to my voicemail I will call them back whenever I get a chance I cant take another customer yelling.

company doesn't care about their employees, they use scare tactics to get employees to push sales that aren't needed. They do cycled lay offs every six months so you never know if you're job is safe or not. The other employees are amazing and what make it worth sticking around because they are all pretty awesome people but upper management is terrible.

I cant think of any!!

Benefits are expensive for a family. Everyone smokes so get an air purifier.

I have no cons to share, I really enjoy working with ARS