ARS-Rescue Rooter reviews about "management"

bad communication between management and employees; they have ice age ideas; sometimes is more a Nazi camp; they repeat twice a week, every week, every month the same thing; never heard about marketing, and friends help friends. you know what I mean.

To begin with first I want to say that I really cared about my employees but there are reasons it did not work out. First there is a lot of favoritism from long term management. You are working in a 24 hour office environment and you work holidays and rarely get pay raises. In fact you have to put your holiday request in a year early as only 2-3 people can have the holiday off. High turn-over as it’s a call center, it is what it is. Best advice is if you are going to work there just stay as a customer service representative as the higher up you go they will load you with responsibilities with minimal instruction and if they do not get the results they like they will tell you that you are not performing your job properly and it’s your fault. If other people are not doing their job properly it’s your fault and if you bring it to their attention nothing gets done as there is so much favoritism there. Then they will bring another person on you’re your title and work side by side with them and ignore you and play the blame game. There really are not a lot of other areas to move or advance in the company. And there is a lot of drama. The write up process is pretty extensive and there are a lot of closed door meetings and they really enjoy terminating employees. It’s a hostile work environment. They are military structured and there is no flexibility if you are sick or even a minute late to work. You show up to work when you are sick and if you are late too many days in a 6 month period you get written up or terminated. If your child is not feeling well and you try to call out this is considered an occurrence and goes on your employment record. So it’s best just to show up to work sick and send you kids to school sick and ignore the schools calls. Not a family friendly work environment. This is my experience with the long term management; however they have brought on a new manager so things may turn around. Best of luck to them!

Was hired as a full time person with benefits, and within a few months all of us were taken down to less than 20 hours. They knew this would be the case, because the summer is busy, and the winter it's not as busy. No Teamwork encouraged. Never met staff that we walked by every Thursday. No training. No communication. When we would call to follow up on a clients status for a client, they would say "we don't have time to talk". This was what I would swear was their Motto. We felt that it was easier for us to tell the client to call the company, because then they would talk to them. Us as employees, were told, "we're too busy, we don't have time to talk on a constant. We were even told NOT to call in with any questions. One that was in charge of posting our commissions was getting $50 kickbacks from the Comfort Advisors when a sale occurred and then posted as a LOST acct., hence we weren't getting paid on it. She quit and then was just re-hired even after they found out about it. Sales Staff were never introduced to the rest of the management that was in the office or the inside staff, that we all walked by every Thursday which did work on our accounts.

Maybe working for this company as a either a plumber or heating and air conditioning technician is satisfactory, but working as a vendor for The Home Depot is the pits.

No home life and management doesn't care since it doesn't affect them. Management plays favorites. Excessive amount of overtime required. No growth opportunities even if you have the right qualifications. Don't have enough techs to handle all of the jobs and no wants to come work for the company. Prices cut for late night and weekend calls and management no longer filters calls for it to be emergency only, so you work 24/7 when working on call and don't get paid well for it. Management is not there to support you when needed on nights and weekends.