Is ARS-Rescue Rooter a good company to work for?

ARS-Rescue Rooter has an overall rating of 3.2 out of 5, based on over 1,047 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 54% of employees would recommend working at ARS-Rescue Rooter to a friend and 50% have a positive outlook for the business. The best reviews about ARS-Rescue Rooter have been left by employees working as General Manager , HVAC Service Technician and HVAC Technician .

Does ARS-Rescue Rooter pay their employees well?

According to anonymously submitted Glassdoor reviews, ARS-Rescue Rooter employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at ARS-Rescue Rooter. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at ARS-Rescue Rooter?

54% of ARS-Rescue Rooter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ARS-Rescue Rooter 3.1 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (43) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (22) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 99 reviews)); "Good benefits Free coffee Nice people" ((in 53 reviews)); "Great people and teams that work well remotely" ((in 50 reviews)); "Good money making potential if you're willing to work overtime" ((in 25 reviews)); "There is great opportunity for career development and it if focused on hiring diversity and training." ((in 15 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 70 reviews)); "Long hours and always on call" ((in 39 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 20 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 19 reviews)); "No work life balance to deal" ((in 16 reviews))

What are employees saying about ARS-Rescue Rooter layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ARS-Rescue Rooter layoffs and their outlook for job security at ARS-Rescue Rooter in 2026.

What are the top reviewed ARS-Rescue Rooter locations?

Houston , Austin , Memphis , Raleigh , Jacksonville , Itasca , Nashville , Manassas , Norcross , Riverside , Orlando , Myrtle Beach , Durham , Vero Beach , Tinton Falls , Dallas , Laurel , Chicago , Omaha , Wilmington , Orange , Overland Park , Forest Hill , Indianapolis , Columbus , San Jose , Corona , Miami , Tampa , Boston

ARS-Rescue Rooter "opportunity" Reviews

3.0

Dec 17, 2013

Excellent company but stagnant in reevaluation of management

Regional accountant

Recommend

CEO approval

Business Outlook

Pros

Employee Focus, Customer Service Oriented, Good benefits

Cons

Little opportunity for advancement due to low focus into restructuring management

5.0

Apr 19, 2016

Amazing company and great opportunities for growth.

Comfort advisor

Recommend

CEO approval

Business Outlook

Pros

Management are great and fun to work with. Everyone from our office and ARS employees from different locals are also great people. Everyone's got everyone's back.

Cons

Not too many cons at this point. I have enjoyed my employment from orientation to job duties. Maybe once in a while there will be some mistakes, but they are fixed quickly.

3.0

Nov 7, 2014

Good company, with horrible management.

Install help

Recommend

CEO approval

Business Outlook

Pros

Great pay with good benefits. Plenty of business opportunity to get training if needed. You work in pairs which is good.

Cons

High turn around rate. Mostly due to unfair practices. Lots of favoring. Stop showing difference Between workers and be honest about a person's skills.

5.0

May 31, 2015

Best company I've ever worked for

Sales associate

Recommend

CEO approval

Business Outlook

Pros

If you have the gift of gab/sales, a positive attitude and actively keep your behavior acceptable upbeat charismatic in a social setting and are a generally confident person especially with new unknown people all the time this job is for you. The upper management are all incredible people, wonderful teachers, are very friendly and will do everything in there power to make you succeed in your job role. This company starts you off with a higher pay than most and will keep giving opportunity for advancement as long as you prove your ability to get the job done right the first time and keep a strong steady pace. They like to promote from within and let people flourish. Acquiring this job was the best thing that has happened to me . This company is honest, quality, and only gives and deals with the best. Every day I learn something new and am looking forward to a long future with this company.

Cons

Dealing with people saying no. But this is with any sales job. And like any sales job having winning behaviors and keeping your identity and your job role separate and at a ten on a 1-10 scale. You will be absolutely fine. This job is a breeze it's fun and it's fulfilling at the end of the day you feel like you did good for the world around you . Which is a great feeling

2.0

May 24, 2016

Customer Service

Customer service/dispatcher

Recommend

CEO approval

Business Outlook

Pros

Rewards for booking Customer service operations manager provided opportunities for growth (learning in different areas)

Cons

Poor management No compensation/promotions for learned skills Men paid more than women for same jobs

5.0

Aug 25, 2016

Sales Manager

Senior sales manager

Recommend

CEO approval

Business Outlook

Pros

With 24 years in management in Raleigh, ARS has been a first class professional team at all times. Managers care about their coworkers and their customers. There is great opportunity for career development and it if focused on hiring diversity and training. The Raleigh team has always had an open door policy and is deeply involved in becoming the best in the business

Cons

It is important to move more quickly with technology so that technicians and managers may focus more on providing quality service and support rather than be slowed by administrative follow up.

5.0

Oct 30, 2013

Awesome company to work for.

Lead installer

Recommend

CEO approval

Business Outlook

Pros

I had a very good experience being employed by ARS, they truly give everyone an opportunity to grow and advance.

Cons

Just coordination and preparation to be more precise on time management.

1.0

Jan 27, 2013

Would never work here again

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Truck, gas card, and toll car provided are really the only pros I can come up with. Also, most of the techs are pretty good guys.

Cons

No home life and management doesn't care since it doesn't affect them. Management plays favorites. Excessive amount of overtime required. No growth opportunities even if you have the right qualifications. Don't have enough techs to handle all of the jobs and no wants to come work for the company. Prices cut for late night and weekend calls and management no longer filters calls for it to be emergency only, so you work 24/7 when working on call and don't get paid well for it. Management is not there to support you when needed on nights and weekends.