Access reviews

3.6

60% would recommend to a friend

(243 total reviews)

Tony Skarupa

77% approve of CEO

44% positive business outlook

Access has an employee rating of 3.6 out of 5 stars, based on 243 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Access employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

243 reviews
1.0
Jul 11, 2022

It's a mess

Recommend
CEO approval
Business Outlook

Pros

Heath insurance is ok not great. Dental and vision HSA 401k but a pension would be better. Occasionally if a manager is feeling generous he'll use the company card to buy food. If you really work hard or get stuck somewhere for 16 hours due to faulty trucks you get a gift card.

Cons

Honestly imagine working so hard during the pandemic and before it, day in and day out with lack of proper equipment and also faulty equipment. Imagine telling your supervisors the issue and having it fall on deaf ears. All this while getting the smallest raises. We had to go to hospitals where COVID patients were a glass door away. It's insane they don't care about employees, we had people on the crew catch it also they only give you a week for it so if you catch twice good luck you better have sick time to spare. Management only cares about them selves and their friends who have dirty little secrets on them to get promoted. Now we less employees they are uping the pay for new hires but nothing for the people who have been here for years. They might add small incentives here or there but it's very lack luster. Employee of the quarter pretty much vanished, branch of the quarter again disappeared. All these things that were suppose boost moral absolutely gone. Now you have people working 10 to 12 hour days 5 days a week and for what we have families and a life outside this place. They promote people who have been here less than a couple of years but while other who worked through the toughest of jobs get nothing. Sometimes they get people to do more work again with zero pay increase and no chance of promotion in sight. It's easy to catch on to this bs management tries to get you to do because they have no one. So you can either quit or put up a fight about doing extra work. It's just bad, trucks are constantly having issues, TS don't have enough equipment, guys don't respect each other or the trucks do to lack of leadership and bad leadership. That my take on it. At this level of work and I mean hard work we deserve more, we get the job done while dealing with clients who alot of times are upset with our terrible client care system. So we not only do out job but there's also to resolve issues. They also drug test which isn't a problem for me but here's where the issues lies. The drug test kills any chance of being any new people on board. If they smoke weed outside they won't pass. So you can't hire anyone. Again at this level of hard work and pay we can't get anyone in. Even hospitals over look weed during drug tests. It's getting really stressful on us and there's been talk about even more people leaving and that's bad because I don't seen anyone coming in.

1.0
May 29, 2020
Recommend
CEO approval
Business Outlook

Pros

The local groups of employees are good people.

Cons

The company replaced much of its upper management, and the CEO lost his way. People used to be treated with REACH the first letter of which stands for Respect, but the company now only cares about the bottom line. People who had worked for the company for multiple years (10-15 in some cases), and put sweat and blood into the growth of the company are being let go (because "you don't fit the direction we want to go"). Yet when you ask upper management what direction they want to take the company, your won't get one single clear answer. Upper management sits in their ivory tower up in the Boston area, dreaming up ways to belittle the work that the people in the field are doing. I now work for a new company, and what a difference working for a company that truly respects and appreciates the effort the employees put in. Access is becoming what they said the never would be, a giant company that only cares about the revenue they bring in and not about the people that got them where they are now.

1.0
Mar 26, 2020

Unprofitable, Declining Industry

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a ton of terrific folks who work for this company, and they keep it rolling forward because of mutual respect, hard work and professionalism. Cons Sadly, there are some leaders that are the antithesis of what the company mission embodies, and that has hurt the performance and outlook of many employees who really wanted to make a difference, contribute new and lasting ideas for the product, the services and the marketing and voice of the company. Work/life balance is advertised, but not in practice at all. Not uncommon to get nasty emails or IMs from executive leadership at all hours. No upward mobility particularly in Product and Marketing. Team priorities, KPIs and directives change on a dime and no one wins. Pervasive atmosphere of "who do we blame" breeds distrust of management and high stress. I've never worked anywhere more toxic.

Cons

Acquisition at the expense of layoffs, lots of poor products. Poor leadership, constantly pivoting, constant turmoil. Silos across all functions. Not innovative and lack some basic business intelligence. Excessive amount of EVP, SVP, VP titles with no one in-between, leaving huge amount of in-the-weeds workload to anyone not possessing that title. Little to no career growth except for the top titles.

Viewing 7 - 9 of 243 Reviews

Glassdoor has 300 Access reviews submitted anonymously by Access employees. Read employee reviews and ratings on Glassdoor to decide if Access is right for you.