Access reviews

Thank you for your feedback and I apologize for the delay in responding. I read each and every comment and take value from all of the constructive feedback we receive. I am happy to hear you had some great co-workers. We do work hard to build a top notch team and hope to retain them by treating them well. I am sorry to hear you think we miss the mark in that area. While I openly acknowledge that things at Access aren’t perfect (you can read that in many of my other responses) we do provide a forum for gathering team feedback to address any issues that people have. This includes annual benefits surveys and team member surveys. I read EVERY SINGLE WORD of the results from each and every one of those feedback loops (again, plus here on Glassdoor.com). While we do streamline our workforce from time-to-time, as do most (if not all) businesses, to become more efficient, it is never intended to overwork and/or underpay our team members. We believe a true sign of a great company is one where workers are valued as their greatest asset and one that invests in its team members. We do value our team members and we do invest in them, but I am sorry that you feel otherwise. We also have a very detailed drug and alcohol policy. The object of Access’s Drug and Alcohol Policy is to provide a drug-free, healthy and safe workplace for all team members which complies with federal and state law. We take this very seriously and would not hesitate to pull a person from their duties if there was a reasonable suspicion that they may be under the influence of drugs or alcohol. Supervisors are also required to report immediately to the Human Resources Department any team member action or observations that suggest a Team Member may be impaired by drugs or alcohol. I realize you are no longer an employee but I strongly encourage you to email me directly with your concerns. We take this very seriously, but your review is anonymous as to location, so know that I will personally take the time to look into and rectify the situation, if there is one. Please contact me at ralston@accesscorp.com to provide the location where you worked. If you are uncomfortable contacting me directly, please do help the remaining team members by reporting the drug abuse through our hotline. The Navex Global EthicsPoint service number is 1-855-901-8890. We want to keep a drug free and safe workplace. We also provide an Employee Assistant Program where team members can talk with counselors face-to-face or by telephone about personal issues or concerns. I simply have a hard time believing that we have a branch full of drug addicts, as you suggest, but if we do, I want to help improve the situation and help those team members. We are improving every day, and with the feedback provided by people like you, we can continue improve and grow in ways that matter most to the team. Thanks again for taking the time to leave this review, Rob

Thank you for taking the time to provide this review. We use this tool to identify areas where Access can improve as well as reinforce the positive things we are currently doing, so every review is helpful. I am glad you find your co-workers to be genuine and is a highlight of your job. We genuinely value our team members and understand that we are only as good as the people who represent us. I can guarantee that we are listening and we are making improvements to make sure every team member feels valued and respected. Last year as part of ongoing improvement we conducted focus groups/manager interviews all over the US and Latin America and released an internal survey to help us identify areas of opportunity for improvement. We talked to nearly 400 team members face to face and received 1,061 survey responses, which is about a 70% response rate. We invested in these opportunities to hear directly from our team members to understand what improvements are needed most – and changes are underway. To date, we have identified needs and have invested nearly $4M over the last year to improve medical benefits and 401k matching (just to name a couple). I am disappointed to hear your feedback on the caterer. We had an opportunity to keep business in the Access family by supporting a team member's family business, which I would absolutely prefer to do whenever possible. The fact that the quality of the product was poor is, however, unacceptable and clearly identifies a way to improve. Due to this review, this situation has been identified and has been reviewed with local Atlanta management. You expressed a concern over misuse of company funds in Atlanta. We audit the finances annually, so I am confident there isn't an issue with misappropriation of funds (which is a very serious criminal allegation that I would ask you report directly to me anytime and all the time), but as with all allegations we will look into it to verify there isn't a genuine issue. Finally, you indicated that there are many other concerns you have. As you note in your review, you have heard me say that all team members are appreciated and it is my expectation that all leaders respect and appreciate their teams, plain and simple. So, to the extent you do have more to say, please feel free to reach out to me so we can understand all the issues and put the right solutions in place. In the meantime, we will keep working to improve. Your feedback allows us to identify areas of concern and how we can be a better company internally and externally. Thank you for all you do at Access, Rob