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Aetna reviews

3.4

60% would recommend to a friend

(4,147 total reviews)

David Joyner

Not enough data to show CEO approval

56% positive business outlook

Aetna has an employee rating of 3.4 out of 5 stars, based on 4,147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aetna employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Jun 11, 2022
Recommend
CEO approval
Business Outlook

Pros

1. Work from home 2. Pay is acceptable 3. PTO amount is also acceptable, but...you have to find your own coverage.

Cons

1. If you are an older employee, expect to get looked over for any promotions or lateral moves. They VERY clearly promote employees in their 20's-40's only. They overlook an impeccable work record, NO sick days taken, 100% on audits, completion of their program for those wanting to advance at the organization, being a team lead, and being a preceptor, in order to promote someone with none of those traits. If you are 50+, you are invisible at Aetna. 2. Change is inevitable, but at Aetna, it is CONSTANT. And I do mean CONSTANT. Don't get used to a process, because I guarantee you, it will change, and quickly. They roll out major changes without trying them first on a small scale to see if they actually work. And they certainly don't involve the employees that the change will involve, in the decision-making/brainstorming process. Do you have a question during the mtgs? Too bad. Email them the question. See where I'm going here? Chaos, frustration and unbelievable stress is the norm. Their answer to all of that? They allow us access to an app to decrease our stress. Nice.

1.0
Dec 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are ok, compensation is ok - on paper, I love my nurse colleagues

Cons

It’s all about the numbers - weighted productivity and metrics - however, they won’t disclose what the weighted productivity is based on! I have NEVER worked for an employer who will not disclose what they “grade” you on or what each task you perform is worth...... Aetna does not care about their members and outcomes, they only care about the “numbers” and what their reports generate! Nursing DOES NOT always fit into a box..... There is no transparency with this job and the expectation is kept secret! Upper management is invisible and direct supervisors have their hands tied. This culture is toxic and not the least bit supportive. Now they are requiring multi-state licensure for their nurses and they expect this extremely time consuming task to be done on your own free time! The salary appears fair on paper, but when you are threaten by your managers to complete the task of obtaining 25 extra state licenses without any time allotted during your work day - your compensation is pathetic! Total bait and switch!! Extensive training that really doesn’t prepare you for your job! The senior administrative assistant is just down right nasty!! The computer programs are bulky, cumbersome and not user friendly - built for reporting only and there are known glitches that really don’t capture everything you do and they are aware of it but your still held accountable! Just buying time......and then I’ll most likely move on to a better company such as Accolade, BC/BS, etc..... Maybe it’s a good thing that they are being bought by CVS........

2.0
Mar 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Good pay, but it comes at a price. They give you too much to do, so you are forced to work overtime each week. If you don't work overtime, they will say you can't finish your work.

Cons

Aetna claims excellent work-at-home benefits, but it is a lie! Once you agree to work at home, they will screw your over. They will force you to relocate with little notice. If you don't agree to commute a few hours each day, they will be nasty and threaten your job. The HR department doesn't care. They are impossible to reach once you start working. The management is a revolving door full of untrustworthy people.

Viewing 10 - 12 of 4,147 Reviews

Glassdoor has 4,443 Aetna reviews submitted anonymously by Aetna employees. Read employee reviews and ratings on Glassdoor to decide if Aetna is right for you.