Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 56 reviews)); "benefits were good and until the merger hours were unlimited" ((in 47 reviews)); "This is a great work from home opportunity." ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "Good training but very fast" ((in 27 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 13 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

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Gender

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

2.0

Sep 4, 2021

Expect to do managements job for them

Response agent

Recommend

CEO approval

Business Outlook

Pros

coworkers usually ago above and beyond to help each other because leads dont. Customers are fantastic to deal with and always entertaining.

Cons

Management is awful. They expect you to keep calls under 6 minutes but also to stop what you're doing every 2 minutes to update them on what you're doing on the call. Yet you can sometimes expect to be sitting with a client on the phone for 30+ minutes with your constantly asking in team chat for mgmt or team leads help with no one helping.

1.0

Sep 1, 2021

Terrible place do not waist your time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No good reason to work at Agero they do not care at all about their employees

Cons

They will lock you out of your system with no warning. Make you work over time without warning demand you add it to schedule or they add for you. Supervisors and leadership only care about the numbers only not employees. They are not there to answer questions and often leave you to figure it out on your own then complain when calls take to long. WORST PLACE TO WORK

Agero Response

4y

There are numerous channels available for all associates to share feedback and concerns relative to their day to day - whether it be schedules, equipment and tech or general coaching. It sounds like the Agero agent role just wasn't the right fit for you.

4.0

Aug 27, 2021

Really flexible hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You can literally work when you want to work and they have a lot of resources available to help you.

Cons

They are really strict with call time and most of the time you can’t control how long the calls are.

Viewing 160 - 162 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Lead Data Analyst (Network)

Senior Data Product Manager

Senior Data Product Manager

Agero

Agero reviews

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Expect to do managements job for them

Terrible place do not waist your time

Really flexible hours

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