Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 55 reviews)); "This is a great work from home opportunity." ((in 49 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 36 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 15 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews)); "They pay HUGE bonuses to leadership and no merit increase for the hourly folks." ((in 7 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

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Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

3.0

Nov 3, 2020

Need better training

Accident management

Recommend

CEO approval

Business Outlook

Pros

Cool people, pay is decent, big monthly bonus if you rank a good score card, benefits

Cons

NEED BETTER AND LONGER TRAINING FOR PEOPLE

4.0

Oct 27, 2020

You will flourish if you work VERY hard.

Case manager

Recommend

CEO approval

Business Outlook

Pros

Coworkers, Overtime availability, Benefits, Adapted to COVID (wfh), great trainers, recent base pay raises, you are rewarded for sincere work and dedication,

Cons

Stress, cutting some training short (due to call volume), gaps in communication..the toll on health (overwork)

1.0

Sep 18, 2020

Lie

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Hours salary training equipment provided

Cons

They hire you then fire you without saying anything

Viewing 178 - 180 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Instructional Designer

Lead Data Analyst (Network)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Senior Data Product Manager

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Need better training

You will flourish if you work VERY hard.

Lie

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