Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 56 reviews)); "Hour selection, flexibility, work from home" ((in 51 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 15 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Too many favoritism." ((in 13 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

1.0

Aug 12, 2020

Stay far away. Please

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

They will pay you money okay. That's cool.

Cons

Shady Uncaring Liars Poor management. Look elsewhere.

3.0

Jun 23, 2020

Agero it's an okay place but was better before

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was 24hr call center, the employee benefits, pretty easy to understand , helped stranded motorists.

Cons

Wage was extremely low for the position, the company focused mainly on quick calls for bottom line instead of customer service and making sure the caller didn't have to call back.

5.0

Apr 30, 2020

Overall Great Interview and Onboarding Experience

Human resources payroll manager

Recommend

CEO approval

Business Outlook

Pros

Interviewing during this pandemic can be difficult. The Talent Team at Agero made the process very easy and comfortable. I enjoyed meeting everyone through Zoom meetings and the process went seamless. Before I started I several people reached out to me to ensure I had everything I needed for my first “remote” day and also to welcome me. During my new hire orientation, I was greeted with friendly outgoing employees who offered words of encouragement and walked me through the each process and ensured my experience was a great one.

Cons

There were not any cons in this process.

Viewing 181 - 183 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Stay far away. Please

Agero it's an okay place but was better before

Overall Great Interview and Onboarding Experience

Jobs at Agero

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