-Lacks deep customer empathy - Decision-making doesn't consistently center on actual customer needs and experiences. The internal operational model and infrastructure challenges often take precedence over delivering what would genuinely help customers succeed.
-Lack of clarity around craft expectations and role definitions - What "great" looks like isn't clearly defined, making it difficult to understand how to excel or advance. This creates inconsistency in how people are evaluated.
-Disconnect between daily work and company strategy - Employees often don't understand how their work connects to the bigger picture, especially in Enterprise functions. This makes it hard to feel motivated or understand priorities.
-Inconsistent feedback and development - Performance reviews can feel vague and unsubstantiated, with minimal ongoing feedback to help you improve. Recognition and rewards don't always align with the level or quality of work delivered.
-Gaps between strategy and execution - Cross-functional alignment is challenging, with teams sometimes operating on different interpretations of strategy and customer needs. The organizational structure can create friction and make it difficult to deliver consistent customer experiences.
-Limited clear career pathways - Without a defined path for role expansion or advancement, especially in Professional Services or Customer Success roles, it's difficult to see a long-term future at the company that aligns with your growth goals.
