Airwallex reviews

3.6

65% would recommend to a friend

(536 total reviews)
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Jack Zhang

69% approve of CEO

76% positive business outlook

Airwallex has an employee rating of 3.6 out of 5 stars, based on 536 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airwallex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

536 reviews
1.0
Dec 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Product is solid, particularly API which is market leading. Some great ideas and an admirable mission. Constant, positive press helping to get the brand out there. High growth overseas and a huge workforce there helping with product big fixes etc Free food in the kitchen. Made friends with others in the same wretched situation. Good vibe when senior management not around, some really cool people Some people in management trying extremely hard to do the right thing. Lots of money spent on a shiny new office.

Cons

The worst micromanagement, poor strategy and bad leadership have ever experienced in my 10+ year career. Spending tens of thousands a month on marketing on Facebook, Instagram and Reddit for a B2B FX service despite senior sales staff and Head of Marketing advising otherwise and showing alternative ways to get a better ROI. Egotistical senior management with no clue on operating in Australia and refusal to accept an opposing point of view. Focusing on the wrong things with customers. Extremely poor work-life balance- mandated 10 hour work day as standard in employment contract. Vague promise of optioned shares that may one day be worth something dangled as incentives in lieu of commission. Extremely high, unachievable targets with no support to reach them. Needing CFO approval to offer pricing in line with competition. Required to use personal phone for all business purposes. Good people in Management forced out or resign if they try and go against senior leadership Extremely high turnover (for good reason).

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Airwallex Response
6y
Thank you for your review and your positive feedback around our product and the office environment. We appreciate your feedback and have shared this internally. We are concerned that some of the information you have provided here is incorrect, and if your role was as listed, it would not have been readily available to you e.g. Marketing strategy and budgeting allocations. We appreciate you taking the time to write a review but would ask that reviews remain factual as to be fair.
1.0
Dec 14, 2019

Don't come

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of suffering engineers so we formed a group that has each other's shoulders

Cons

Haven't you read enough? Absolutely no career growth with below industry standard pay. Work work balancer. Feels like working in a sweatshop for IT. I just quit. CEO was told to not micromanage by board of directors. Lol.

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Airwallex Response
6y
Thank you for your feedback. As you have stated you are a current employee, I would welcome a catch up before you leave the business so that we can talk through your reasons as, in talking with team leads, we haven’t had this specific feedback relayed to us in recent exit conversations. Please feel free to chat with me when I am in the office this week. Alternatively, I am sure you are aware there is an anonymous feedback box in the office, you can write to me directly there.
1.0
Aug 5, 2025

The worst ever

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I met some nice people that’s all.

Cons

1. CEO is controlling everything, no space for other opinions. 2. People are really scared of CEO — they make things complicated only to not deal with him directly. 3. About business direction… hard to explain*****, but let’s say it’s already written in other reviews. 4. Company feels like BCG exits fan group — too many ex-consultants, everyone busy making slides all day. Honestly, I don’t know what was real work anymore. I was lucky not to be in that circle. 5. I meet many people who like to judge. Talking behind backs was normal. 6. I had panic attacks almost every day before work, and even after. Doctor told me it’s severe anxiety. 7. Everyone was trying to show how much they do — but not really doing it. Just want to be seen by managers. 8. When something goes wrong, first instinct is to find who to blame. 9. People push away work because they are scared to take responsibility if it fails. 10. Because of this, lot of backstabbing. Even people who try to help others get pushed out. Very demotivating. 11. I start to feel like everything is my fault — even when I know it’s not. They really twist your mind. 12. To be honest, this place destroyed my mental and physical health. I ended up in hospital and now need to take medication to manage both anxiety and depression. I’m still recovering. It was really not a safe or healthy environment.

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Airwallex Response
10mo
Thank you for taking the time to share your experience. We’re truly sorry to hear about the toll it’s taken on your health. No one should feel this way at work, and your feedback highlights important issues we take seriously. We understand how harmful a culture of fear, blame, or lack of psychological safety can be. That’s not the environment we want at Airwallex, and while we can’t change your experience, we’re actively working to build one where people feel safe, supported, and empowered. That includes offering: At-home wellbeing support via Modern Health Mental health resources for employees and dependents Personalized mental well-being tools Workplace accommodations for physical and mental health needs You raised concerns around optics, fear of ownership, and internal politics. We encourage you to speak with your manager or division head about your around the ways of working. We are building a culture of accountability, not anxiety. Performance matters, and so does how we get there, with trust, transparency, and care. We hope you're on a healthy path to recovery. To current employees: your well-being matters. Please reach out to your People Partner or manager if you need support or want to share feedback. Thank you again for speaking up.
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Glassdoor has 572 Airwallex reviews submitted anonymously by Airwallex employees. Read employee reviews and ratings on Glassdoor to decide if Airwallex is right for you.