A Good Option for Recent Grads
Pros
1. It's relatively easy to get hired full time, especially when the company is working with large clients and needs a lot of people 2. There are opportunities to take on additional responsibilities that can lead to lateral promotions for those who are so driven 3. The pay is competitive, particularly for a call center gig 4. There is a sense that you are doing a good thing for the public 5. They feed employees when the workload gets extreme (at least they did when I was there)
Cons
1. Some of the managers act unprofessionally and socialize with employees outside of work. This is not necessarily a bad thing, but it can become a problem when that same manager begins to show preferential treatment for the people they go out and get intoxicated with. Watch out for that. 2. Work/life balance takes a backseat and you will not get approved for time off unless you're pals with management. 3. There is a general lack of consistency from management when handling more complex customer issues. You may ask a question to one manager or supervisor and be told to handle the situation in a certain way, only to be interrogated by another manager later as to why that specific action was taken. 4. The company attempts to come off as one of the hip new startups, but without the culture of a startup or the philosophy behind it. They have a few nifty decorations in the office and when I was there, they had Legos in the break room etc. but the attitude of the company was not at all like a startup. There was a rigid hierarchy and call center employees were at the bottom of that. You could be accosted by management for simply going to the bathroom too many times (by the way, there is one toilet per floor so you can imagine how inconvenient it might be when there are close to 100 reps in the call center.
