Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3404) , Customer Service Representative (CSR) (834) , Customer Service Agent (254) , Team Manager (197) , Call Center Representative (180) , Customer Service (139) , Call Center Agent (129) , Content Moderator (128) , Customer Experience Agent (111) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (75) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Work from home was great" ((in 499 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 460 reviews)); "they are a great starting job with many options if you want to move up and have very flexible hours" ((in 133 reviews)); "Great culture and company values" ((in 108 reviews)); "Good working environment and people" ((in 86 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 858 reviews)); "The pay is low and they expect you to know everything as soon as you get out of training." ((in 801 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 521 reviews)); "Poor training and non stop calls" ((in 329 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 288 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

What are the top reviewed Alorica locations?

San Antonio , Kennesaw , El Paso , Tucson , Tulsa , Lake Mary , Omaha , Greensboro , Tampa , Fresno , Miami , Fredericksburg , Humble , Fort Myers , Las Vegas , Irvine , Clovis , Colorado Springs , Greenville , Saraland , Mobile , Houston , Magna , Atlanta , Cutler Bay , Pensacola , Huntsville , Albuquerque , Spokane , Norfolk

Alorica reviews

3.0

45% would recommend to a friend

(11,557 total reviews)

Mike Clifton and Max Schwendner

60% approve of CEO

36% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.7

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,557 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Sep 3, 2011

Now I know what it's like to work in a sweatshop in India.

Customer service

Recommend

CEO approval

Business Outlook

Pros

You develop lifelong friendships, kind of like when you serve in a war. When two people spend time together in hell, they form a kind of bond. Even after they are fired, resign, or are committed to a mental institution the bond still remains.

Cons

They want phone calls to last less than 8 minutes, yet expect one stop service. Management is incompetant, employees are belittled and harrassed constantly. They have constant payroll problems and are under threat of termination at all times if they don't meet average handling rates. And all for slightly more than minimum wage. Don't be fooled. BE AFRAID! BE VERY AFRAID!

1.0

Mar 10, 2011

Horrible Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hire anyone Pay is "ok" Close to home My trainer was nice paid training

Cons

Disorganized Every pay day was incorrect (No direct deposit, forced us to get pay cards, pay salary incorrect, pay us too little or too much) Unreasonable expectations Senior Management was rude and disrespectful Already laid off upper management only after months of opening new location Terrible benefits

2.0

Jan 18, 2011

Customer service=OK, Customer service/sales=no so good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most of the people that work there are OK...standard CS workers, mostly females in their 20's...fun to listen to conversations between calls

Cons

No real direction on careerpathing. You don't really get an idea of how to advance or change departments...job descriptions can turn on a dime so you have to be will to make sudden changes.

Viewing 11551 - 11553 of 11,557 Reviews

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Alorica

Alorica reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Now I know what it's like to work in a sweatshop in India.

Horrible Company

Customer service=OK, Customer service/sales=no so good

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