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      American Airlines

      Engaged Employer

      American Airlines reviews

      3.6

      63% would recommend to a friend

      (8,800 total reviews)
      avatar

      Robert Isom

      39% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      2.8

      Senior management

      American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Oct 22, 2015

      Morale Is Extremely Low-Execs Are Greedy

      Flight attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flight benefits, Flight Attendants are an educated, interesting and resourceful group

      Cons

      Where do I begin? As an employee of over 20 years, I earn less than I did 15 years ago. The upper execs have taken around 30% of our salary while they pocket millions from the billions AA is earning. Morale is at an all time low, which makes it difficult to go above and beyond our duties as we have in the past. We hoped that the merger would bring about positive changes, but sadly, more has been taken away and our new CEO has devalued our work group and stated that we do not contribute to daily profits. Wow. That's quite a statement to your front line employees. The future is not looking bright. I do not recommend this company.

      3.0
      Jun 11, 2015

      Just a paycheck!

      Flight attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers, like job flexibility.

      Cons

      Travel benefits are almost null. Can rarely 'non-rev' on a flight to go on vacation w/ family. Management has no clue that the way the company treats its employees is how the employees treat your customers (novel concept). There is no incentive to ever excel. AA only recognizes employees as long as it only costs them less than a dime. AA has staff whose job it is to write articles reminding employees about 'returning American to greatness'. Parker and Isom are good at making money and lining their own pockets at the expense of customers and employees.

      3.0
      Jun 4, 2015

      Domestic Sales Agent *15 Years With Company*

      Domestic sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Travel perks are good, however are becoming more limited and hard to stand by on flights; due to, the company's merger with U.S. Airways, as well as increased number of retired employees. - The opportunity to work from home. - Trading of hours. - Airline's Fleet, Agents and Flight Attendants 'mostly' consist of a wonderful group of people.

      Cons

      - Their pension plan is a joke. - The pay scale is also a joke. - Management sucks (The Big Wigs in Dallas/Forth Worth). - The benefits extremely sucks. - Sick time time is available, however if used is penalized; hence you get an 'excused' occurrence no matter what the issue was. - Very stressful job. Management want reps to have wonderful stats every month, which can be impossible to maintain, especially when the call volume is extremely high. - The company treats employees as numbers, rather than human beings. - No balance with social, work, and personal life.

      Viewing 70 - 72 of 8,800 Reviews
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      Glassdoor has 9,926 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.