Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,926 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 48% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1741) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (191) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (129) , Analyst (126) , Fleet Service Agent (124) , Manager (115) , Software Engineer (88) , Software Developer (71) , Pilot (68) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1097 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 966 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 485 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 374 reviews)); "Great culture and learnt a lot" ((in 157 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"The long hours and living out of your suitcase for days on end can be challenging." ((in 208 reviews)); "Low salary and not time during the job for keep trainings" ((in 162 reviews)); "Even overnight people who had to drive to an empty office where managers don't even show up and sit alone in an office for 8" ((in 120 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 84 reviews)); "Poor leadership and they hire their buds" ((in 71 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What are the top reviewed American Airlines locations?

Dallas , Fort Worth , Miami , Chicago , Charlotte , New York , Phoenix , Los Angeles , Philadelphia , Tempe , Tulsa , Dallas-Fort Worth , Washington , Boston , Raleigh , Cary , Winston-Salem , San Francisco , Atlanta , Houston , Austin , Irving , Nashville , Seattle , Newark , Saint Louis , San Antonio , Pittsburgh , Orlando , Tucson

American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)

Robert Isom

39% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,800 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews

3.0

Jun 5, 2014

Great people in the ranks who work hard for Executives who have unclear expectations and often org opposing objectives.

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Outstanding people who come to work everyday & give it their all for good leaders and some in spite of bad leaders. The Supervisory staffs in Base Maintenance put in untold hours where some are compensated, others are not - it is all so unclear when it comes to consistent policy and how it is enforced. My recognition goes to all those who "Do the right thing", but never gain recognition for it. I had the best staff I have ever managed in my 20 years of aviation leadership positions - diverse, dedicated & loyal to a leader who really cared. So, there were some good leaders and there remain some really bad ones - I hope, as a stock holder, they survive their own future.

Cons

My experience, as a Sr. Level Manager in Maintenance is that the middle management and floor staff work extremely hard to fulfill often unclear objectives. Sr. Level Management & Directors cannot work together as effective teams due to their philosophy of "I want you to do well, just not better than me." and this leads them to a culture of making themselves look good by minimalizing the work of their peers - a real sickness that sucks the life out of the middle & floor workers...too sad

1.0

Sep 10, 2012

Worst of the airlines! Horrid company culture!

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Right now there are none.

Cons

Management is inept (Senior management not supervisory) hey come after employee salaries and benefits whenever they are in trouble while taking huge bonuses themselves. They rule by intimidation and fear. They like to pit work group against work group. They are ruthless against other airlines and careless with the people they hurt in the cities we pull out of. The flight attendant union is as inept as the management it supposedly goes against! Don't believe for a second that they have your best interest at heart. Don't know which I hate more the union or the management. They have taken away every bit of flexibility we had in this job. The new pay and rules which will soon be implemented will leave new hires working for less than minimum wage when you calculate the hours out in compared to the hours paid! DON'T DO IT! Flight Benefits are useless as our planes are full because they have cut so much capacity!

2.0

Jul 15, 2024

Overall review

Customer relations

Recommend

CEO approval

Business Outlook

Pros

Travel Perks, Remote work, great team members

Cons

Wages are below national average. Very clique-y. Opportunities for promotions exist, but hiring managers are biased and tend to focus on awarding positions to their friends, even when they aren't qualified for the positions, especially here in DFW. Longevity and experience gained with the company do not matter when applying for jobs. Over the years, I was passed over for several promotions; positions were given to others with less or no experience or external applicants. After receiving my BA (while working with the company), I begun applying for open positions. Multiple interviews, no offers, and rejections for several positions for which I had the education and experience and met both the basic and preferred qualifications. To be specific, I applied for a position and interviewed with another person who had no experience. educational or job related - did not meet the qualifications. Guess what, the inexperienced person received the job. After consulting my HRBP, I was advised to quit and reapply as my recently acquired BA will put me at the top of the preferred list. ended up being laid off.

Viewing 73 - 75 of 8,800 Reviews

Jobs at American Airlines

Scheduler, Flight Training

Customer Assistance Representative Part Time

Customer Assistance Representative Full Time

Customer Service Agent Part Time