Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"The pay is good and there is opportunity for overtime if you want it." ((in 22 reviews)); "They let you work from home which is great" ((in 22 reviews)); "Good people at the entry and mid" ((in 9 reviews)); "The benefits are good." ((in 7 reviews)); "Good coworkers." ((in 3 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 10 reviews)); "The company has been eliminating or drastically downsizing on all non customer facing departments including but not limited to: quality assurance, legal, HR, training, ETC." ((in 6 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

American Auto Shield reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (176 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 31% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

176 reviews

1.0

Jan 3, 2023

LAID OFF AFTER CHRISTMAS AFTER BEING PROMISED PROMOTION

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

MY TL is the only pro!!

Cons

Was an CSR FOR 5 months then i Applied and Was offered a TL position then was called after work hours later that all positions that was offered are being rescinded due to numbers of staff with not enough work. . Was advised by upper management that he Would get me a pay increase and look at changing my position to a “ TL support position” until the actually TL position was available for hire again once numbers sped up. Never heard anything, then i was randomly laid off. Not sure why someone that had passing QAs for months then was going to be promoted to TL was laid off. Still don’t understand! They offered VTO for over a month and still Laid off. Was pulled in a teams meeting and never got a great explanation as to why and how they chose who was getting laid off.Upper management showed no concern when she told us, literally said it was our last day and removed herself from the meeting. Did not allow Us to ask questions, advised us to reach out to someone else in email, and that person doesn’t respond to any emails.

American Auto Shield Response

3y

Thank you for your feedback. The feedback we receive is used to evaluate opportunities for improvement. We are sorry to hear that we missed the mark regarding your employee experience. We appreciate your review. We wish you the best in your future.

1.0

Dec 30, 2022

Customer service and Adjusters be aware see other reviews.

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Full remote is a plus Some friendly co-workers Schedule Pay ok but depends on benefits elected. If looking for temporary job

Cons

-Health benefits little to no contribution for dependents. -Overstaff and ask employees to take voluntary time off to help with turn over rate. -Incomplete, inefficient claims management system have to use 2 systems almost a year now. -Over complicated claims adjudication process. Procedures written not taking into account time management affecting metrics on over repetitive processes. -Be willing to work on breaks or off hours to stay on track of metrics. -Management changed work procedure to get work load done on a broken claims system so you have to cheat the system or work off hours, if not you will eventually get a written up to eventual terminate plan. -Upper Management is reactive not proactive and not accountable, with the blame rolls down hill mentality. -Waiting to get terminated for not cheating procedures or not following procedures and not working off hours to keep up with workload. -Currently adjusters set up to fail metrics depending on work ethics. -I have been personally advised it is impossible to keep up with workload unless procedures are (not) followed and have to make the decision to do what I have to do or option to leave the company. -Mass hire and then 6 months later mass layoff right after Christmas means very poor management possibly due to clients leaving to go to another administrator.

American Auto Shield Response

3y

Thank you for your review. We are sorry that your experience with us has not met your expectations. We are continuously working to improve systems, and feedback like yours helps us continue to improve. We are genuinely dedicated to improving the employee experience and appreciate your review.

1.0

Dec 28, 2022

Laid off day after Christmas

Technical claims specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was decent, PTO accrues from day one

Cons

Being called while on vacation day after Christmas to be told that they overestimated positions and are letting 80 people go

American Auto Shield Response

3y

Thank you for your review. We are sorry to hear about your recent experiences. It is feedback like yours that helps us to improve the employee experience. We appreciate your feedback and wish you well in your future endeavors.

Viewing 16 - 18 of 176 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster